Australian AboriginalTorress Strait IslandPrograss Pride

24/7 Emergency services

Triple Zero

In an emergency please call 000

Lifeline

If life is tough and you want to talk about it, Lifeline is there to listen.

Call 13 11 14

Text 0477 13 11 14

or visit lifeline.org.au

1800 RESPECT

To talk about domestic violence or sexual abuse, please call 1800 737 732 or chat online at 1800respect.org.au

National

Triple Zero Emergency 000

Call 000

24/7 Police, Fire or Ambulance service in life threatening or emergency situations.

 

1800 RESPECT

Call 1800 737 732

24/7 National sexual assault, family and domestic violence counselling line.

 

Lifeline

Call 13 11 14

24/7 Crisis support providing suicide prevention services, mental health support and emotional assistance.

 

Suicide Call Back Service

Call 1300 659 467

24/7 Telephone and online counselling to people affected by suicide.

Men’s Referral Service

Call 1300 766 491

Mon – Fri (8am – 11pm) 

Sat – Sun (9am – 5pm) AEST

For people at risk of using family violence. Free, confidential, expert support for men and their family and friends.

 

Rainbow Sexual, Domestic and Family Violence Helpline

Call 1800 497 212 

24/7  For anyone from the LGBTIQ+ community whose life has been impacted by sexual domestic and/or family violence.

 

National Disability Abuse and Neglect Hotline

Call 1800 880 052

Mon – Fri 9am – 7pm AEST

A free and confidential service for reporting abuse and neglect of people with disability. Anyone can contact the Hotline, including family members, friends, service providers or a person with disability.

Relationships Australia

Call 1300 364 277

Relationship support services for individuals, families and communities, offering: counselling, family dispute resolution (mediation) and family and community support and education programs.

 

Headspace

Click here to find a centre near you

24/7 Mental health support for young people including speaking with a qualified professional online.

 

Kids Helpline

Call 1800 551 800

24/7  A free, private and confidential, telephone and online counselling service for young people aged between 5 and 25.

Beyond Blue

Call 1300 224 636

24/7 Provides information and support for anyone experiencing depression, anxiety, suicidal thoughts to help everyone in Australia achieve their best possible mental health.

 

Lifeline

Call 13 11 14

24/7 Crisis support providing suicide prevention services, mental health support and emotional assistance.

 

Suicide Call Back Service

Call 1300 659 467

24/7 Telephone and online counselling to people affected by suicide.

 

13 YARN

Call 13 92 76

24/7 Telephone service to yarn with you without judgement and provide a confidential, culturally safe space to yarn about your needs, worries or concerns.

No Interest Loans

To find your nearest provider click here 

Call 13 64 57

Mon – Fri 9am – 5pm AEST

Borrow up to $2000 for essential goods and services with no fees, no interest, ever. Loans can be used for essential goods and services including household essentials, car repairs and registration, medical & dental, technology, housing and education.

Eligibility requirements:

  • Have a Heath Care Card / Pension Card OR
  • Earn less than $70,000 gross annual income as a single or $100,000 gross annual income as a couple or people with dependent
  • You can show that you have the capacity to repay the loan

 

National Debt Helpline

Call 1800 007 007 

Mon – Thurs 8am – 4:30pm AEST

Professional financial counsellors offer a free, independent and confidential services to help people in Australia tackle their debt problems, including debt they recently been made aware of.

 

Essentials by AAI

Call 1800 429 595

Mon – Fri 9am – 5pm AEST

Insurance for low income earners, including motor and home insurance.

Financial Independence Hub

Call 1300 050 150

Learn more at goodshep.org.au/fih

Mon – Fri 9am – 5pm AEST

A free and confidential recovery service for people who have experienced financial abuse. Services including one-on-one financial coaching with a dedicated hub coordinator to learn the skills to feel more confident with money

13 YARN

Call 13 92 76

24/7 Telephone service to yarn with you without judgement and provide a confidential, culturally safe space to yarn about your needs, worries or concerns.

 

Australian Red Cross

Visit redcross.org.au/migration to find the support service for you

Help and support for refugees, people seeking asylum, people in immigration detention and other migrants in Australia.

 

AskIzzy

A support services directory to find the help you need, now and nearby.  Search over 400,000 support services.

Visit askizzy.org.au

VIC

Good Shepherd Hastings
Call 03 5971 9444
Location: 185 Salmon St, Hastings, VIC, 3915

 

Good Shepherd Mornington
Call 03 5970 5700
Location: 346 Main Street, Mornington, VIC, 3931

 

Good Shepherd Brimbank

Call 03 8312 8800

Location: 90 Taylors Rd, Keilor Downs VIC 3038

Mon – Fri 9am – 5pm AEST

 

Good Shepherd Sunshine
Call 03 8312 8800
Email sunshine@goodshep.org.au
Location: Level 1/24 Devonshire Road, Sunshine VIC 3020
Mon – Fri 9am – 5pm AEST

 

Wallaroo Community House

A place for everyone in the community to connect, make friends, learn skills and build confidence. A variety of parenting, education and recreational programs is available throughout the year.

Call 03 5970 7000

Email wallaroo@goodshep.org.au

Mon – Fri 9am – 5pm AEST

Location: 6 Wallaroo Place, Hastings Vic 3915

The Orange Door Frankston
Call 1800 319 353
Email bpa@orangedoor.vic.gov.au
Location: 60-64 Wells Street, Frankston, VIC 3199
Mon-Fri 9am – 5pm AEST
The Orange Door is a free services for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children.

 

GenWest
Call 1800 436 937 
Email fvassist@genwest.org.au
Mon-Fri 9am – 5pm AEST 
GenWest’s First Response team work with you to help put a safety plan in place, determine what other support you may need as well as referrals to other services.

 

Salvation Army Crisis Support
Call 1800 825 955
Location 37 Ross Smith Avenue, Frankston, VIC, 3199
Location 17-19 Ninth Avenue East, Rosebud, VIC, 3939
24/7 A non appointment based service for individuals, families and young people who are homeless or at risk of homelessness.

 

Safesteps

Call 1800 015 188

24/7 For women and children who are victims of family violence.

Brimbank-Melton Integrated Family Services

For intake, call The Orange Door on 1800 271 046

Mon – Fri 9am – 5pm AEST

The Brimbank-Melton Integrated Family Services Program helps parents and carers to increase their parenting choices and the outcomes in their family life.

You can also contact Good Shepherd directly on 03 8312 8800

Sunshine location: Level 1, 24 Devonshire Road, Sunshine 3020

 

Bayside-Peninsula Integrated Family Services

For intake, call The Orange Door on 1800 319 353

Mon – Fri 9am – 5pm AEST

The Bayside-Peninsula Integrated Family Services Program helps parents and carers to increase their parenting choices and the outcomes in their family life.

You can also contact Good Shepherd directly on

Mornington 03 5970 5700

Mornington location: 346 Main Street, Mornington, VIC, 3931

Hastings 03 5971 9444
Hastings Location: 185 Salmon St, Hastings, VIC, 3915

 

Building Blocks

Call 03 8312 8800

Email: sunshine@goodshep.org.au

Location:  90 Taylors Rd, Keilor Downs VIC 3038

Tues 9am – 5pm AEST

Building Blocks is a supported playgroup for young mums (15-25 years) to make new friends, have fun and learn about parenting in a relaxed place.

 

 Youth Homelessness Program

Call 03 8312 8800

Mon – Fri 9am – 5pm AEST

Good Shepherd provides housing and homelessness support for young people aged 16-25 in the Brimbank and North West regions of Melbourne.

 

School Focused Youth Services

Call 03 8312 8800

Email sunshine@goodshep.org.au

An early identification and intervention program is available to primary and secondary students in the Brimbank region who:
● face barriers to engagement, including homelessness
● are in a vulnerable cohort, for example are young carers
● are showing signs of disengaging, including low or erratic attendance

 

 Youth Homelessness Program

Call 03 8312 8800

Mon – Fri 9am – 5pm AEST

Good Shepherd provides housing and homelessness support for young people aged 16-25 in the Brimbank and North West regions of Melbourne.

No Interest Loans

To find your nearest provider click here 

Call 13 64 57

Mon – Fri 9am – 5pm AEST

Borrow up to $2000 for essential goods and services with no fees, no interest, ever. Loans can be used for essential goods and services including household essentials, car repairs and registration, medical & dental, technology, housing and education.

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

No Interest Loans for Vehicles

No Interest Loans (NILs) are available for $2000 – $5000 for the purchase of an essential vehicle including cars, scooters, mobility scooters, motorcycles and boats. 

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

Bendigo Family & Financial Services

Call 03 5441 5277

Email nils4cars@bffs.org.au

 

Good Money – Collingwood

Call 1300 770 550

Email collingwood@goodmoney.com.au

 

Good Money – Dandenong

Call 1300 770 550

Email dandenong@goodmoney.com.au

 

Good Money – Geelong

Call 1300 700 550

Email geelong@goodmoney.com.au

 

Good Money – Morwell

Call 1300 700 550

Email morwell@goodmoney.com.au

 

South East Community Links – Dandenong

Call 03 9791 8344

Email microfinance@secl.org.au

 

South East Community Links – Springvale

Call 03 9546 5255

Email microfinance@secl.org.au

 

Uniting

Call 1800 002 992

Email nilsnortheast@vt.uniting.org

Good Money – Collingwood

Call 1300 770 550

Location 340 Smith Street Collingwood 3066

Email collingwood@goodmoney.com.au

Mon – Fri 9am – 4:30pm AEST

At Good Money we offer financial support via our network of financial capability workers and counsellors and access to our range of No Interest Loans (NILs).

Good Money – Geelong

Call 1300 770 550

Location 104 Moorabool Street Geelong 3220

Email geelong@goodmoney.com.au

Mon – Fri 9am – 4:30pm AEST

At Good Money we offer financial support via our network of financial capability workers and counsellors and access to our range of No Interest Loans (NILs).

Good Money – Morwell

Call 1300 770 550

Location 10 Tarwin Street Morwell 3840

Email morwell@goodmoney.com.au

Mon – Fri 9am – 4:30pm AEST

At Good Money we offer financial support via our network of financial capability workers and counsellors and access to our range of No Interest Loans (NILs).

Good Money – Dandenong

Call 1300 770 550

Location 250 Lonsdale Street Dandenong 3175

Email dandenong@goodmoney.com.au

Mon – Fri 9am – 4:30pm AEST

At Good Money we offer financial support via our network of financial capability workers and counsellors and access to our range of No Interest Loans (NILs).

Financial Independence Hub

Call 1300 050 150

Learn more at goodshep.org.au/fih

Mon – Fri 9am – 5pm AEST

A free and confidential recovery service for people who have experienced financial abuse. Services including one-on-one financial coaching with a dedicated hub coordinator to learn the skills to feel more confident with money.

 

LaunchMe – for aspiring small business owners

Call 1300 099 998

Enquire at goodshep.org.au/launchme

Good Shepherd’s LaunchMe is a FREE program to help aspiring small business owners to develop, finance and launch their own small business.

To be eligible you must:

 

 Youth Homelessness Program

Call 03 8312 8800

Mon – Fri 9am – 5pm AEST

Good Shepherd provides housing and homelessness support for young people aged 16-25 in the Brimbank and North West regions of Melbourne.

 

Building Blocks

Call 03 8312 8800

Email: sunshine@goodshep.org.au

Location:  90 Taylors Rd, Keilor Downs VIC 3038

Tues 9am – 5pm AEST

Building Blocks is a supported playgroup for young mums (15-25 years) to make new friends, have fun and learn about parenting in a relaxed place.

 Youth Homelessness Program

Call 03 8312 8800

Mon – Fri 9am – 5pm AEST

Good Shepherd provides housing and homelessness support for young people aged 16-25 in the Brimbank and North West regions of Melbourne.

NSW

Rise NSW

Call 02 8571 7800

Location: 440 Marrickville Road, Marrickville NSW 2204

Mon – Fri 9am – 5pm AEST

A referral based program for young people (10-15 years) and their families who may be facing challenges in the child’s education, safety, health and wellbeing.

Counselling services also provides specialist counselling support to your people (12-18 years) and their families

 

ParentWise – Sydney

Call 02 8571 7800

Location: 440 Marrickville Road, Marrickville NSW 2204

Mon – Fri 9am – 5pm AEST

A referral-based program is for parents and carers of 12-17 year old’s seeking to strengthen their relationships.

 

Rise NSW

Call 02 8571 7800

Location: 440 Marrickville Road, Marrickville NSW 2204

Mon – Fri 9am – 5pm AEST

A referral based program for young people (10-15 years) and their families who may be facing challenges in the child’s education, safety, health and wellbeing.

No Interest Loans

To find your nearest provider click here 

Call 13 64 57

Mon – Fri 9am – 5pm AEST

Borrow up to $2000 for essential goods and services with no fees, no interest, ever. Loans can be used for essential goods and services including household essentials, car repairs and registration, medical & dental, technology, housing and education.

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

 

No Interest Loans for Vehicles

No Interest Loans (NILs) are available for $2000 – $5000 for the purchase of an essential vehicle including cars, scooters, mobility scooters, motorcycles and boats. 

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

 

Baptist Care ACT/NSW

Call 02 4032 5230

Email nilsenquiry@baptistcare.org.au

 

Mary MacKillop Today – Bathurst, Cowra, Lithgow, Orange, Young

Call 02 6331 2010

Email nils4cars@mmtloans.org.au

 

Northern Rivers Community Gateway

Call 02 6621 7397

Email nrnils@nrcg.org.au

 

UnitingCare Wesley Bowden

Call 08 8245 7177

Email nils-team@ucwb.org.au

Financial Independence Hub

Call 1300 050 150

Learn more at goodshep.org.au/fih

Mon – Fri 9am – 5pm AEST

A free and confidential recovery service for people who have experienced financial abuse. Services including one-on-one financial coaching with a dedicated hub coordinator to learn the skills to feel more confident with money

 

Firmer Foundations

Email firmerfoundationssydney@goodshep.org.au

A free coaching program for women who want better financial wellbeing.

QLD

No Interest Loans

To find your nearest provider click here 

Call 13 64 57

Mon – Fri 9am – 5pm AEST

Borrow up to $2000 for essential goods and services with no fees, no interest, ever. Loans can be used for essential goods and services including household essentials, car repairs and registration, medical & dental, technology, housing and education.

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

 

No Interest Loans for Vehicles

No Interest Loans (NILs) are available for $2000 – $5000 for the purchase of an essential vehicle including cars, scooters, mobility scooters, motorcycles and boats. 

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

Logan East Community Neighbourhood Association

Call 07 3808 4529

Email nils4vehicles@lecna.org.au

 

St Vincent de Paul Society 

Call 1800 846 643 (Option 4)

Email loans@svdpqld@org.au

 

Good Money – Southport

Call 1300 770 550

Location 16 Nerang Street Southport 4215

Email southport@goodmoney.com.au

Mon – Fri 9am – 4:30pm AEST

At Good Money we offer financial support via our network of financial capability workers and counsellors and access to our range of No Interest Loans (NILs).

 

Good Money – Cairns

Call 1300 770 550

Location 157 Mulgrave Road Cairns 4870

Email cairns@goodmoney.com.au

Mon – Fri 9am – 4:30pm AEST

At Good Money we offer financial support via our network of financial capability workers and counsellors and access to our range of No Interest Loans (NILs).

Financial Independence Hub

Call 1300 050 150

Learn more at goodshep.org.au/fih

Mon – Fri 9am – 5pm AEST

A free and confidential recovery service for people who have experienced financial abuse. Services including one-on-one financial coaching with a dedicated hub coordinator to learn the skills to feel more confident with money

 

Queensland Financial Resilience

Call 1300 006 616 

Mon – Fri 9am – 5pm AEST

A free, non-judgmental and confidential service to have more financial freedom through understanding your finances, be more financially secure and better manage your money.

SA

No Interest Loans

To find your nearest provider click here 

Call 13 64 57

Mon – Fri 9am – 5pm AEST

Borrow up to $2000 for essential goods and services with no fees, no interest, ever. Loans can be used for essential goods and services including household essentials, car repairs and registration, medical & dental, technology, housing and education.

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan.

 

No Interest Loans for Vehicles

No Interest Loans (NILs) are available for $2000 – $5000 for the purchase of an essential vehicle including cars, scooters, mobility scooters, motorcycles and boats. 

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

 

UnitingCare Wesley Bowden

Call 08 8245 7177

Email nils-team@ucwb@org.au

Good Money – Salisbury

Call 1300 770 550

Location 58 John Street Salisbury 5108

Email salisbury@goodmoney.com.au

Mon – Fri 9am – 4:30pm AEST

At Good Money we offer financial support via our network of financial capability workers and counsellors and access to our range of No Interest Loans (NILs).

Financial Independence Hub

Call 1300 050 150

Learn more at goodshep.org.au/fih

Mon – Fri 9am – 5pm AEST

A free and confidential recovery service for people who have experienced financial abuse. Services including one-on-one financial coaching with a dedicated hub coordinator to learn the skills to feel more confident with money

 

LaunchMe – for aspiring small business owners

Call 1300 099 998

Enquire at goodshep.org.au/launchme

Good Shepherd’s LaunchMe is a FREE program to help aspiring small business owners to develop, finance and launch their own small business.

To be eligible you must:

WA

No Interest Loans

To find your nearest provider click here 

Call 13 64 57

Mon – Fri 9am – 5pm AEST

Borrow up to $2000 for essential goods and services with no fees, no interest, ever. Loans can be used for essential goods and services including household essentials, car repairs and registration, medical & dental, technology, housing and education.

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

 

No Interest Loans for Vehicles

No Interest Loans (NILs) are available for $2000 – $5000 for the purchase of an essential vehicle including cars, scooters, mobility scooters, motorcycles and boats. 

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

Anglicare WA

Call 08 9263 2199

Email nils4cars@anglicarewa.org.au

Financial Independence Hub

Call 1300 050 150

Learn more at goodshep.org.au/fih

Mon – Fri 9am – 5pm AEST

A free and confidential recovery service for people who have experienced financial abuse. Services including one-on-one financial coaching with a dedicated hub coordinator to learn the skills to feel more confident with money

NT

No Interest Loans

To find your nearest provider click here 

Call 13 64 57

Mon – Fri 9am – 5pm AEST

Borrow up to $2000 for essential goods and services with no fees, no interest, ever. Loans can be used for essential goods and services including household essentials, car repairs and registration, medical & dental, technology, housing and education.

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

 

No Interest Loans for Vehicles

No Interest Loans (NILs) are available for $2000 – $5000 for the purchase of an essential vehicle including cars, scooters, mobility scooters, motorcycles and boats. 

Eligibility requirements: Have a Heath Care Card / Pension Card OR Earn less than $70,000 gross annual income as a single OR $100,000 gross annual income as a couple or people with dependent OR have experienced family or domestic violence in the last 10 years and You can show that you have the capacity to repay the loan

 

Anglicare NT

Call 08 8946 4800

Email nils4vehicles@anglicare-nt.org.au

Financial Independence Hub

Call 1300 050 150

Learn more at goodshep.org.au/fih

Mon – Fri 9am – 5pm AEST

A free and confidential recovery service for people who have experienced financial abuse. Services including one-on-one financial coaching with a dedicated hub coordinator to learn the skills to feel more confident with money

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