Closure of the StepUP Program
The StepUP program is no longer available.
Existing clients can continue to repay their loans until final completion.
If you are an existing StepUP client and require assistance with your loan, you will continue to be supported by the NAB and can call them directly on 1800 701 599 with any queries. Interpreters are available if required.
Aboriginal and Torres Strait Islander clients can access NAB support directly on 1800 966 100.
Good Shepherd and NAB created StepUP in 2004 to provide fair and affordable small loans for people living on low incomes. Since then the program has worked with governments and community organisations to deliver over 23,000 loans.
Good Shepherd and NAB are currently working on an initiative to replace StepUP that better meets the needs of Australians. More information about this initiative will be communicated here in the not too distant future.
Not sure which loan is for you?
Use our loan comparison tool to find out
Emergency relief support
For other emergency relief assistance with food parcels, bills and rent, to find a DSS Emergency Relief service provider near you.
Useful resources
MoneySmart Budget Planner
Used in our workshops, this can help you set a budget
Reduce power bills
These tips can help reduce your power bills
Disaster proof your finances
Be financially prepared if a disaster strikes