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Closure of the StepUP Program

The StepUP program is no longer available.   

Existing clients can continue to repay their loans until final completion.

 If you are an existing StepUP client and require assistance with your loan, you will continue to be supported by the NAB and can call them directly on 1800 701 599 with any queries.  Interpreters are available if required.

Aboriginal and Torres Strait Islander clients can access NAB support directly on 1800 966 100.

Good Shepherd and NAB created StepUP in 2004 to provide fair and affordable small loans for people living on low incomes.  Since then the program has worked with governments and community organisations to deliver over 23,000 loans.

Good Shepherd and NAB are currently working on an initiative to replace StepUP that better meets the needs of Australians. More information about this initiative will be communicated here in the not too distant future.

Not sure which loan is for you?

Use our loan comparison tool to find out

Emergency relief support

For other emergency relief assistance with food parcels, bills and rent, to find a DSS Emergency Relief service provider near you.

We are here to help

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About Us

Learn more about Good Shepherd here

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Contact Us

Get in touch by phone or email here

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Locate Us

Find your nearest service provider here

Useful resources

Financial Counselling

MoneySmart Budget Planner

Used in our workshops, this can help you set a budget

Financial Counselling

Reduce power bills

These tips can help reduce your power bills

Loans and Insurance

Disaster proof your finances

Be financially prepared if a disaster strikes

Other services you may be interested in

No Interest Loans (NILs) for vehicles

No Interest Loans (NILs) for vehicles

For vehicles linked to day-to-day use including:
  • car (must be registered),
  • motorcycle,
  • scooter / mobility scooter,
  • boat,
  • first year registration and stamp duty (for purchase of vehicle).
Borrow up to $5000. Pay back what you borrow. No Fees. No Interest. Ever.
Family & Domestic Violence No Interest Loans (FDV NILs)

Family & Domestic Violence No Interest Loans (FDV NILs)

For women affected by family and domestic violence. Loans can be used for bond & rent, legal costs, security items, removalist and transport costs, car registration and repairs, furniture and whitegoods, utility bills, technology, medical & dental, education & employment tools/equipment . Borrow up to $2000. Pay back what you borrow. No Fees. No Interest. Ever.
Household Relief No Interest Loans

Household Relief No Interest Loans

For people financially impacted by COVID for items including:
  • utility bills,
  • bond or rent,
  • council rates,
  • body corporate fees.
Borrow up to $3000. Pay back what you borrow. No Fees. No Interest. Ever.
Good Insurance

Good Insurance

Good Shepherd offers insurance programs working with Australia’s largest insurance companies to create affordable and simple insurance policies for people on low incomes.
Financial assistance

Financial assistance

Our Family Violence services can help you with financial assistance.
No Interest Loans (NILs)

No Interest Loans (NILs)

For essential goods & services including:
  • household items (fridge, TV, washing machine + more),
  • furniture,
  • education essentials,
  • laptops & devices,
  • car repairs,
  • medical & dental expenses.
Borrow up to $1500. Pay back what you borrow. No Fees. No Interest. Ever.
Good Money Stores

Good Money Stores

Good Money community finance stores offer safe, affordable and responsible financial services to people on low incomes in Queensland, South Australia and Victoria. Offering No Interest Loans (NILs) for essentials (up to $1500) and No Interest Loans for vehicles (up to $5000) + referrals to other financial and community services. Contact us today.