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Closure of the StepUP Program

The StepUP program is no longer available.   

 If you are an existing StepUP client and require assistance with your loan, you will continue to be supported by the NAB and can call them directly on 1800 701 599 with any queries.

Good Shepherd and NAB created StepUP in 2004 to provide fair and affordable small loans to purchase a car for people living on low incomes.  Since then the program has worked with governments and community organisations to deliver over 23,000 loans.  This incredible impact would not have been possible without the hard work and advocacy of the StepUP workers and the organisations that have been delivering the program in communities across Australia.

NAB and Good Shepherd want to thank each of these workers and organisations for their commitment to StepUP delivery and the impact that they have had on the lives of those living on low incomes.

Good Shepherd and NAB are currently working on an initiative to replace StepUP. More information about this initiative will be communicated here in the not too distant future.

About StepUp Loans

StepUp loans are our low-interest, safe and affordable loans.

A community focused initiative of Good Shepherd and National Australia Bank.
StepUp is a low interest loan for people on low incomes who have difficulty accessing credit from a bank. You can borrow from $800 – $3,000 with up to three years to pay it back. There are no fees.

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Not sure which loan is for you?

Use our loan comparison tool to find out

Emergency relief support

For other emergency relief assistance with food parcels, bills and rent, to find a DSS Emergency Relief service provider near you.

We are here to help

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About Us

Learn more about Good Shepherd here

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Contact Us

Get in touch by phone or email here

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Locate Us

Find your nearest service provider here

Useful resources

Financial Counselling

MoneySmart Budget Planner

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Loans and Insurance

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Other services you may be interested in

NILs No Interest Loans

NILs No Interest Loans

No Interest Loans (NILs) provides individuals and families on low incomes with access to safe, fair and affordable credit with no fees or interest.
Household Relief

Household Relief

Good Shepherd in collaboration with the Federal Government and NAB are offering Household Relief Loans Without Interest for those affected by the coronavirus pandemic.
Financial assistance

Financial assistance

Our Family Violence services can help you with financial assistance.


No Interest Loans for women affected by Family and Domestic Violence
Good Insurance

Good Insurance

Good Shepherd offers insurance programs working with Australia’s largest insurance companies to create affordable and simple insurance policies for people on low incomes.
Good Money Stores

Good Money Stores

Good Money community finance stores offer safe, affordable and responsible financial services for people on low incomes.