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Closure of the StepUP Program

The StepUP program is no longer available.   

Existing clients can continue to repay their loans until final completion.

 If you are an existing StepUP client and require assistance with your loan, you will continue to be supported by the NAB and can call them directly on 1800 701 599 with any queries.  Interpreters are available if required.

Aboriginal and Torres Strait Islander clients can access NAB support directly on 1800 966 100.

Good Shepherd and NAB created StepUP in 2004 to provide fair and affordable small loans for people living on low incomes.  Since then the program has worked with governments and community organisations to deliver over 23,000 loans.

Good Shepherd and NAB are currently working on an initiative to replace StepUP that better meets the needs of Australians. More information about this initiative will be communicated here in the not too distant future.

Not sure which loan is for you?

Use our loan comparison tool to find out

Emergency relief support

For other emergency relief assistance with food parcels, bills and rent, to find a DSS Emergency Relief service provider near you.

We are here to help

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About Us

Learn more about Good Shepherd here

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Contact Us

Get in touch by phone or email here

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Locate Us

Find your nearest service provider here

Useful resources

Financial Counselling

MoneySmart Budget Planner

Used in our workshops, this can help you set a budget

Financial Counselling

Reduce power bills

These tips can help reduce your power bills

Loans and Insurance

Disaster proof your finances

Be financially prepared if a disaster strikes

Other services you may be interested in

FDV NILs

FDV NILs

No Interest Loans for women affected by Family and Domestic Violence
Household Relief

Household Relief

Good Shepherd in collaboration with the Federal Government and NAB are offering Household Relief Loans Without Interest for those affected by the coronavirus pandemic.
Good Insurance

Good Insurance

Good Shepherd offers insurance programs working with Australia’s largest insurance companies to create affordable and simple insurance policies for people on low incomes.
Financial assistance

Financial assistance

Our Family Violence services can help you with financial assistance.
NILs No Interest Loans

NILs No Interest Loans

No Interest Loans (NILs) provides individuals and families on low incomes with access to safe, fair and affordable credit with no fees or interest.
Good Money Stores

Good Money Stores

Good Money community finance stores offer safe, affordable and responsible financial services for people on low incomes.