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  • Assessment process
  • Referrals
  • Contact us
  • After hours support

Our family violence services

Good Shepherd supports women to recognise the signs of family violence and make safe decisions about their lives. We empower women to remain within their community where possible, to feel safe and live free from violence and intimidation.

We can:

  • provide individualised support to meet your safety needs in our case management program 
  • connect you to legal services, financial assistance, counsellors, support groups and housing services
  • assist you in the healing and recovery process
  • support you in developing long term resilience


Our family violence services are Rainbow Tick accredited. We are a safe and welcoming space for LGBTIQA+ women, girls and families

close up of mother with long hair hugging a baby

How to get in touch

There are a few ways you can get in touch with us.

Call us:

Visit us 9am – 5pm, Monday to Friday

  • 90 Taylors Rd, Keilor Downs VIC 3038 (in the Aquatic Centre, upstairs)
  • 24 Devonshire Rd, Sunshine VIC 3020
person sitting in a light denim jacket with hands in lap

What does the assessment process involve?

Most family violence programs require clients to undergo an assessment to help determine the best, most appropriate options for your circumstances. This will involve:

  • talking to a specialist family violence worker about your individual circumstances
  • assessing the level of risk
  • safety planning 
  • information and options for support
  • phone, face to face or online appointments


If you need assistance with the following issues, a referral will be required:

  • you are experiencing/recently experienced/are fleeing from Family Violence 
  • you need increased support with the care of your children due to family violence  
  • a family member or partner is hurting you, controlling you or making you feel fearful and you would like some support to manage any risks.


middle aged woman wearing a shirt standing in front of a green wall

We are here to help

Contact us:

Good Shepherd Family Violence Service
ph: 03 8312 8800

For a referral:

The Orange Door
Monday to Friday 9am – 5pm
Ph: 1800 271 046

Locate Us

Find your nearest Service Provider here 

After Hours Support

For after-hours help, please contact our partner providers

Safe Steps

1800 015 188
Safe Steps website
24hr/7days family violence response phone line


Salvation Army Crisis Centre

Free call 1800 825 955 (24 hours – 7 days a week)
Salvation Army crisis & support services website


With Respect

Specialist LGBTIQ Family Violence Service
1800 542 847
With Respect website
(5pm-11pm each Wednesday and 10am-10pm on Saturday and Sunday)



Children and family violence

Improving responses to children who experience family violence.


Inquiry into Family and Domestic Violence

Good Shepherd’s submission to the recent Federal Government Inquiry into Family, Domestic and Sexual Violence


Mental Health

Good Shepherd and the Mental Health Alliance

Other services you may be interested in

Bayside Peninsula Family Violence Services VIC

Bayside Peninsula Family Violence Services VIC

If you are experiencing family violence Good Shepherd can help. We provide specialist family violence services for those in the Bayside Peninsula.
Family violence counselling for your children

Family violence counselling for your children

Good Shepherd's family violence service includes counselling and support for your children.
Housing services

Housing services

Our Family Violence services can help connect you with special crisis accommodation.
Financial assistance

Financial assistance

Our Family Violence services can help you with financial assistance.
Legal Services Advice

Legal Services Advice

If you are experiencing family violence, we can connect you with helpful legal services.
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