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Supporting victim-survivors of financial abuse and FDV to move forward with managing their finances

The Financial Independence Hub (FIH) is free and confidential.

  • It’s available to the client you are referring, regardless of who they bank with.
  • The client does not need to provide evidence or tell their story to access the service
  • FIH is a co-designed, trauma-informed service.

The Financial Independence Hub (FIH) supports individuals of all gender identities who:

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have experienced ANY kind of financial abuse
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are not in crisis right now
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are ready to consider their financial future
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are over 18 years old and live in Australia
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the client you are referring does not have to be a permanent resident or have a visa. We can organise an interpreter if they need need one.

What happens after you make a referral?

Once the referral is received an FIH Hub Coordinator will attempt to make contact with the client to:

  • Welcome them into FIH
  • Explore how FIH can partner with them in their recovery
  • If needed, provide a warm referral to our financial coaching and/or financial counselling teams.

For referrers only

FIH referral partners
Eligibility for referral:
All boxes must be ticked to be eligible for referral
Name of worker/volunteer
Name of worker/volunteer

Consent scripts below

As a final step, please refer to the consent scripts below

Consent script

Please either read this to your client, or have them read it and then record their consent and date that consent was obtained:

We are collecting information about you on behalf of Good Shepherd, which we will provide to them as part of the referral.  In order to help you, Good Shepherd will store information about you. If you do not provide this information, they may not be able to help you.

They will assess your financial situation, gather your information and provide information about the options you have, including taking out a no interest loan.  Good Shepherd team members are not financial advisors, lawyers or accountants.

Your privacy is important to them. They have a privacy policy that describes how they collect, use, store & dispose of your personal information.  You can find a copy on their website or they can email a copy to you. You can ask them to do this anytime you are speaking with them.

Your information will be stored securely & only people who need the information for their job and who have permission can look at it.

You can look at the information they hold about you and correct it if it is inaccurate by contacting them on 1300 050 150.

They may be obliged to disclose information to other parties, including where required by the law and for quality of compliance auditing.

The team member will ask for your verbal consent for the collection & use of your personal information. You can withdraw this consent at any time.



If your client consents to having information shared back with your agency please either read this to your client, or have them read it and then record their consent and date that consent was obtained:

In order to be able to provide you with the best possible assistance, it may be helpful for us to exchange information about you with the agency that is completing this referral form.  Do you authorise Good Shepherd to provide information about you to this agency, electronically, verbally or in hard copy as required and authorise them to provide information about you to us in retur