Putting good practice at the heart of NILS’ identifies the most effective and important practices of our No Interest Loan Scheme providers. It was borne out of the need to ensure loan capital was repaid and recycled to as many people as possible and that it appropriately met clients’ needs.This project showed that good practice is more than just specified protocols, and relates to an approach where staff are engaged, proactive and responsive to individual need.
Good Shepherd
