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The Team Leader – Support and Safety Hub will provide day-to-day operational management and leadership to Hub Practitioners within the Bayside Peninsula Support and Safety Hub, supporting the delivery of a high-quality intake, assessment, crisis response, planning and referral service to women and children who have experienced family violence, vulnerable children and families, and perpetrators of family violence.

This multidisciplinary role will see the Team Leader’s family violence, integrated family services and people leadership knowledge and skills to oversee the delivery of high quality, coordinated services and outcomes to vulnerable families and children consistent with the Integrated Practice Framework and DHHS service agreements.

In collaboration with other hub team leaders, practice leaders and partner organisations, The Team Leader – Support and Safety Hub will contribute to the review, development and implementation of systems, policies and procedures to build and enhance the Hub service model.


  • In collaboration with other team leaders and partners, contribute to the development and implementation of a trauma informed, quality, integrated hub service for vulnerable women, children and families, including those who have experienced family violence
  • Contribute to the provision of effective service responses to perpetrators of family violence in order to hold them accountable for their actions and change their behaviour
  • Provide leadership, guidance and oversight to the hub team, including management of performance
  • Provide day-to-day support and supervision of hub practitioners
  • Develop staff rosters and management of workloads
  • Comply with agency, funding and legislative requirements for information sharing, case recording and reporting
  • Contribute to development of team and program plans, in collaboration with other hub Team Leaders, practice leaders and partner organisations
  • Contribute to ongoing improvement and development of the hub model
  • Develop collaborative relationships with partner organisations and the broader sector
  • Demonstrate behaviour consistent with GSANZ mission, values, behaviours and policies at all times
  • Maintain OH&S standards at all times
  • Demonstrate commitment to own learning and development, including active participation in supervision and training

Qualifications and Experience

  • Experience working with diverse groups and cultures
  • Experience working in a leadership role within the family violence, family services, child protection or related context
  • Experience leading a dynamic team through a process of change management
  • Appropriate degree level qualification in Social Work, Psychology, or equivalent is essential
  • Demonstrated leadership capacity
  • Relevant experience working in the family violence, integrated family services or related services
  • A satisfactory Police Check
  • A current Employee Working with Children’s Check (WWCC)
  • A current drivers licence

Position Description

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Team Leader – Support and Safety Hub
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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.