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The Team Leader, Family Violence leads a team of family violence counsellors and practitioners, across Victoria’s Bayside Peninsula and Brimbank Melton areas, to deliver high quality service to women and children who have experienced or are experiencing family violence. This role sits within a leadership team providing extensive knowledge and expertise to all Good Shepherd’s family violence programs, including the Bayside Peninsula Support and Safety Hub (Orange Door), women’s and children’s counselling and family violence case management, including support of clients living within the community or residing in refuge, motel or transitional housing accommodation.  This role is critical in ensuring there is continued review of practice through a trauma informed lens and provision of ongoing guidance to the team on the MARAM Framework and FVISS.


This role requires experience in all aspects of leading a team managing high risk family violence clients and providing family violence counselling to women and children.  Team Leaders are also required to participate in the After-Hours Crisis Response program and may be required to carry a caseload of clients including family violence counselling and case management clients. This role also involves providing clinical supervision to the family violence counsellors and other staff members in a therapeutic role and creating reflective group supervision for the family violence team.


The Team Leader is responsible for assisting in the day-to-day operations, supervision and reporting in line with service agreements and organisational expectation and will assist to develop and lead a highly competent, engaged and professional team; maintaining a focus on best outcomes for women and children


  • Lead a multi-disciplinary team of family violence practitioners and counsellors recognising individual strengths, needs and areas of development
  • Develop and lead a highly competent, engaged and professional team
  • Plan and manage case work and family violence counselling, and the day-to-day delivery of services to clients
  • Plan and manage case work and family violence case management, and the day-to-day delivery of services to clients
  • Respond to and develop strategies to mitigate risk for clients
  • Develop and implement systems to ensure timely and accurate data collection and reporting
  • Work effectively with partner organisations, internal and external stakeholders
  • Apply performance management processes to achieve positive outcomes
  • Provide high quality, strength based, reflective and clinical supervision to family violence counselling and case management staff
  • Ensure employees understand and implement Good Shepherd policies and procedures
  • Participate in quality processes to ensure the delivery of effective, high quality services, delivering best outcomes for clients
  • Ensure oversight of service delivery and achievement of service delivery targets in line with funding and partner agreements
  • Ensure the delivery of evidence informed services and measurable client outcomes
  • Assist in the day-to-day operations and reporting in line with service agreements and organisational expectation
  • Other duties consistent with the position where required and/or requested by the Manager


Qualifications and Experience

  • Formal qualifications in in Social Work, Psychology, Counselling or a related discipline to degree level is essential
  • Experience working in a leadership role within the family violence, family services, child protection or related context
  • Experience in the family violence sector is essential
  • Experience in counselling is essential, as this role will be supervising counsellors and may also require maintaining a family violence counselling caseload
  • Experience in a specialist counsellor support role for those impacted by family and/or sexual violence is highly desirable
  • Experience working in family violence refuges is desirable
  • Experience in providing clinical supervision to counsellors is essential
  • Experience working with diverse groups and cultures
  • Experience leading a dynamic team through a process of change management

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.