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  • Join a growing NFP organisation empowering the lives of women, children & families
  • Unique leadership opportunity – managing a national remote team
  • Full time contract until June 2023 
  • $102,267 ($51.75/hour) + super, salary packaging (up to $18,000 tax free/year) & gifted leave 
  • Hybrid work from home & our modern offices in LaTrobe St Melbourne opposite the beautiful Flagstaff Gardens (other States will be considered)


The Team Leader is responsible for assisting in the day-to-day operations, supervision, reporting in line with service agreements and organisational expectation, and will assist to develop and lead a highly competent, engaged and professional team. The Team Leader will support our Corporate Referral Program.

Applications close at 10am on Friday, 13 May 2022.


Key responsibilities include, but not limited to:

  • Lead the development of a high-performance team through demonstration of capabilities outlined in Good Shepherds capability framework and performance planning process
  • Coaching and supporting the team to implement new ways of working and to quickly adopt new systems and processes that improve client outcomes
  • Ensuring the wellbeing of the team through provision of appropriate support in their day-to-day roles
  • Ensuring all clients receive high quality, trauma informed support and referrals are appropriate to the client’s situation (referral may be to internal or external services)
  • Build and sustain excellent relationships with leadership, colleagues, the team, and all stakeholders.
  • Assess risk related to the delivery of programs and work with the Program Lead and National Manager to mitigate the risk

Qualifications and Experience

To be successful in this position, you will have:

  • Appropriate degree level qualification in Social Work, Psychology, or equivalent is essential
  • Experience working in a leadership role within the family violence, family services, homelessness services or related context
  • Skills in leading phone intake, assessment, and triage
  • Knowledge of referral options and the ability to make specialised referrals in response to identified client goals
  • Experience leading a team of professionals in the delivery of trauma informed client directed services, well developed consultation and collaboration skills and be able to work in complex work environments
  • Demonstrated ability to work in a culturally sensitive way with people from culturally and linguistically diverse (CALD) communities and Aboriginal families
  • Understanding of the Australian financial and credit system, including debt traps
  • Evidence of full Covid-19 vaccination, or medical exemption


Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment Working with Children Check, National Police Check (and international police check if resided overseas for 12 months or longer in the past 10 years) and proof of the right to work in Australia.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to recruitment@goodshep.org.au. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.