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The Specialist Family Violence Case Manager supports women and young people who have experienced family violence and entered refuge, crisis accommodation, Transitional Housing Models (THM’s) and Good Shepherd properties. The Case manager delivers high quality client-centered short term intensive case management, as part of an integrated team response, working closely with the therapeutic practitioners and support workers to address identified goals.

This role implements Multi-Agency Risk Assessment and Management Framework (MARAM) and undertakes a comprehensive risk and needs assessment of women and children through trauma informed, systems and developmental frameworks. The Case Manager develops agreed case plans with women and young people with multiple and complex needs, bringing about outcomes promoting safety, stability and recovery from family violence through a coordinated care team approach.


Duties Include but are not limited to:

• Facilitate a multi-disciplinary team approach, providing a collaborative and holistic response for women and young people impacted by family violence, working toward identified goals

• Undertake comprehensive risk assessment, needs assessment, safety planning and case planning with women and young people

• Coordinate referrals for support and liaise with specialist services as required

• Ensure the MARAM framework and the FVISS/CISS information sharing scheme are embedded practice

• Demonstrate a commitment to the Child Safe Standards

• Understand the impact of family violence on families, facilitating strengths-based positive parenting strategies and applying protective behaviour techniques, reducing the vulnerability of young people

• Provision of high-quality case support work for complex needs, including the co-ordination of community and specialist supports, exit planning and case closure

• Assist clients with transitioning into alternative suitable long – term accommodation

• Facilitate financial independence and access brokerage/apply for FSP as required

• Work in partnership with families to develop and regularly review individual case and safety plans, ensuring clients are actively engaged in all decision making and planning

• Participate in meetings as required, including team meetings and care team meetings

• Provide secondary consultation and advocacy on the client’s behalf to link In with other relevant supports

• Assist in maintaining security on site at the core and cluster/refuge and respond to issues appropriately as and when required

• Participate in OHS and compliance activities

• Report property maintenance Issues for the core and cluster/refuge

• Prepare reports and other written documentation such as minutes, housing and funding applications, correspondence etc to meet professional standards

• Perform other duties as required

Qualifications and Experience

• Tertiary qualification in Social Work, Psychology, or relevant related discipline

• Experience providing case management in a complex and dynamic environment, supporting families through crisis and recovery

• Solid administrative and organisational skills, with accurate record keeping and strong attention to detail

• Excellent interpersonal and communication skills and the ability to relate respectfully to all stakeholders via a range of mediums

• Competent computer skills, familiarity with MS Office programs and SHIP data system

• Ability to take direction and apply sound judgment

• Demonstrated ability to work autonomously, as a committed member of an effective and productive team, in an environment of reform

• Capacity to multi-task and manage the prioritisation of urgent tasks

• Adherence to the Privacy Act and related legislation in regard to sensitive client information

• A current Victorian Driver’s Licence

• Willingness to undergo a National Police Check, (International Police Check if resided overseas for 12 months or longer in last 10 years) and obtain a Victorian Employee Working with Children Check prior to commencing

• Evidence of Covid-19 vaccination, or medical exemption

• You may be required to obtain particular vaccines or immunisations in order to perform the Inherit requirements of this position. This Includes but Is not limited to the COVID-19 vaccine/Immunisation

Family Violence Minimum Mandatory Qualifications under Recommendation 209 As per the minimum mandatory qualifications requirements via https://www.vic.gov.au/mandatory-minimum-qualifications-specialist-family-violence-practitioners: All candidates wishing to apply for this role must be able to demonstrate that they: 1. Are considered EXEMPT under the policy OR 2. Hold a Bachelor of Social Work or other equivalent qualification OR 3. Have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements. OR 4. Hold significant cultural knowledge and experience or lived experience, and have faced barriers to educational pathways

Please note that candidates wishing to enter the specialist family violence workforce via a related qualification or 5 years related professional experience pathway, OR the significant cultural knowledge and experience or lived experience pathways will be required to work towards an equivalent qualification within specified timeframes (as per the mandatory minimum qualifications policy). If you believe these pathways may apply to you and would like more information, please don’t hesitate to contact recruitment@goodshep.org.au to discuss this further.

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to recruitment@goodshep.org.au. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.