Social Worker - Telephone & Online Team

Overview

• SCHCADS Level 6
• Full time, Fixed term (18 months)
• Working from home
• This role will form a part of a broader team of skilled professionals working closely to deliver a holistic, multi-channel model of telephone & online support economic wellbeing, family violence and family services that is person centred and linked into community support services.

Responsibilities

• Degree in Social Work with eligibility for membership to AASW.
• Experience working with and coaching teams who support service participants affected by issues including financial crisis, neglect, abuse, family and domestic violence, disability and mental ill health.
• Experience providing reflective/practice supervision to a team, undertaking audits and case review, making and implementing agreed recommendations to improve practice, process, outcomes and client experience.
• Demonstrated ability to support people with complex needs utilising client-centred, strengths-based and trauma-informed care frameworks
• Effective interpersonal, time management, communication and negotiation skills, including liaising with other key people known to the family.
• Understand key principles related to relevant State and Federal policy, legislation and practice frameworks.
• Demonstrated capacity to support people who are impacted by trauma.
• Demonstrated ability to work in a culturally sensitive way with people from culturally and linguistically diverse (CALD) communities and Aboriginal families.
• Demonstrated understanding of social justice principles and community capacity building, and an ability to contribute to the mission and spirit of the agency.
• Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting.
• A satisfactory National Police Check
• A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
• A current Employee Working with Children’s Check (WWCC) or state equivalent

Qualifications and Experience

• Degree in Social Work with eligibility for membership to AASW.
• Experience working with and coaching teams who support service participants affected by issues including financial crisis, neglect, abuse, family and domestic violence, disability and mental ill health.
• Experience providing reflective/practice supervision to a team, undertaking audits and case review, making and implementing agreed recommendations to improve practice, process, outcomes and client experience.
• Demonstrated ability to support people with complex needs utilising client-centred, strengths-based and trauma-informed care frameworks
• Effective interpersonal, time management, communication and negotiation skills, including liaising with other key people known to the family.
• Understand key principles related to relevant State and Federal policy, legislation and practice frameworks.
• Demonstrated capacity to support people who are impacted by trauma.
• Demonstrated ability to work in a culturally sensitive way with people from culturally and linguistically diverse (CALD) communities and Aboriginal families.
• Demonstrated understanding of social justice principles and community capacity building, and an ability to contribute to the mission and spirit of the agency.
• Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting.
• A satisfactory National Police Check
• A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
• A current Employee Working with Children’s Check (WWCC) or state equivalent

Position Description