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  • Join a growing NFP organisation empowering the lives of women, children & families
  • Be part of a new QLD Financial Resilience Services Program
  • Part Time (0.5 FTE) contract until Nov 2023 
  • $86,546 pro rata + super, salary packaging (up to $18,000 tax free/year) & gifted leave 


This position will complete initial needs and risk assessments with our clients, develop agreed care plans and provide short-term care coordination to support clients to engage with and navigate the support system.  We use a client-centred approach that is both trauma-informed and strengths-based, with a focus on promoting outcomes to improve client safety and wellbeing.

Travel to neighbourhood houses and community centres around Southport and Gold Coast may be required from time to time, based on client need of the program.

First Nations people are strongly encouraged to apply.

Applications close 10am Monday, 24 January 2022. Please apply as soon as possible, applications will be considered as they are received.


Key responsibilities include, but not limited to:

  • Complete initial assessments with clients, face to face or over the phone, using a trauma informed approach that includes exploring their individual circumstances, ensuring that the scope of the service is explained, safety is assessed, and that privacy and consent is discussed.
  • Develop support and referral plans using a strengths-based approach and provide support to clients over the phone to assist them with identifying and connecting with key support services.
  • Provide short term support, connecting with clients regularly to ensure the client is supported.
  • Consult, refer and collaborate with other team members, including financial counselling and financial resilience peers, other GSANZ services and the broader service sector to support client goals.
  • Accurately collect and enter client information into the relevant systems, including detailing safety assessments and agreed follow up actions.


Qualifications and Experience

To be successful in this position, you will have:

  • Tertiary qualification in Social Work with eligibility for membership to AASW
  • Demonstrated capacity to provide support coordination or service navigation, including the ability to carry out comprehensive risk and needs assessments and respond appropriately.
  • Demonstrated understanding of a trauma-informed approach and ability to work with clients with multiple vulnerabilities and who are experiencing financial crisis, family violence, risk of homelessness, neglect, abuse, disability or mental ill health.
  • Demonstrated understanding of financial hardship and ability to recognise financial risk factors.
  • Demonstrated capacity to work flexibly and respectfully with a diverse range of people, including people with cultural, gendered, and socially and economically diverse backgrounds, people who experience health concerns or disabilities, carers and people who have not previously accessed a community services system.
  • Previous experience providing in person and phone-based support including intake and assessment experience.
  • Current driver’s licence
  • You may need to provide evidence of Covid-19 vaccination, or medical exemption.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment Working with Children Check, National Police Check (and international police check if resided overseas for 12 months or longer in the past 10 years) and proof of the right to work in Australia.

First Nations people are strongly encouraged to apply.

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.