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  • Join a growing NFP organisation empowering the lives of women, children & families
  • Be part of our new QLD Financial Resilience Services Program
  • Full time or part time contract until Nov 2023 
  • $86,546 ($43.80/hour) + super, salary packaging (up to $18,000 tax free/year) & gifted leave 


This is a new position in a brand new program. The Senior Financial Resilience Practitioner will have three (3) key areas of responsibility: managing a small team of financial resilience workers, support and manage relationships with key stakeholders, including host organisations and referral partners; and deliver direct client services as a financial resilience worker.

Please note this role is not required to provide financial counselling, financial advice, or deal with complex financial or legal matters and will facilitate access to financial counsellors, legal and other services.

First Nations people are strongly encouraged to apply.  

Please apply as soon as possible, applications will be considered as they are received. 


The Senior Financial Resilience Practitioner  will be responsible for managing a small team while undertaking a caseload of clients.  Key responsibilities include, but not limited to:

  • adopting the ‘financial conversation’ approach to identify client needs and understand causal factors behind the financial stress as well as providing access to no-interest/low-interest loans
  • providing one-on-one support to address individual financial situations and increase financial literacy
  • adopting a trauma informed and strengths-based approach to provide support to clients experiencing financial vulnerability, hardship or financial crisis
  • providing access to resources for financial and material assistance to alleviate financial stress and hardship
  • referring to specialist services to address issues linked with financial hardship and other social vulnerabilities like mental health, homelessness and domestic & family violence
  • delivering services by phone, virtual, online, mobile, and face-to-face
  • advocating with credit and utility providers and low-level creditors
  • providing training to enhance client’s financial literacy


Please note this role is not required to provide financial counselling, financial advice, or deal with complex financial or legal matters and will facilitate access to financial counsellors, legal and other services

Qualifications and Experience

To be successful in this position, you will have:

  • A minimum Diploma level in Community Services and/or equivalent demonstrated experience
  • The following financial literacy education units must be completed (prior to starting the role or within 6 months of starting the role) to undertake the role: CHCFLE301A – work with clients needing a financial literacy education; CHCFLE302A – educate clients in fundamental financial literacy skills, and CHCFLE303A – educate clients to understand debt and consumer credit. Appropriate qualifications
  • People leadership experience through leading teams in a collaborative, consultative and inspirational leadership style
  • Demonstrated stakeholder management experience across concurrent work-streams or projects
  • Demonstrated experience engaging with key stakeholders to achieve positive outcomes in the delivery of services within the social justice and financial inclusion space
  • Demonstrated experience working on a 1:1 or group basis with clients to build financial capability skills, knowledge and self-efficacy with the objective of developing behaviours consistent with improved financial wellbeing
  • You may be required to provide evidence of Covid-19 vaccination, or medical exemption


First Nations people are strongly encouraged to apply.  We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory reference checks, a current Employment Working with Children Check, National Police Check (International Police Check if resided overseas in the last 10 years) and proof of the right to work in Australia.

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to recruitment@goodshep.org.au. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.