Australian AboriginalTorress Strait IslandPrograss Pride


  • Full-time Ongoing
  • Queensland hybrid of WFH, GS Southport or Cairns office & colocation sites
  • SCHADS level 6,$ 97,026.97  + super & salary packaging benefits available


The Financial Independence Hub Senior Coordinator leads the Hub Coordinator team who are the central point of contact for participants and stakeholders involved in the program. This role is essential in managing the day-to-day operations and ensuring the effective and efficient delivery of intake, assessment, coach allocations, referral pathways and support tasks. This role is critical in providing leadership and supervision to the coordinators and developing a highly competent and professional team The Senior Coordinator is responsible for maintaining a focus on client-cantered program delivery and may be required to directly respond to enquiries and assist participants with support tasks to ensure a responsive service.

Please apply as soon as possible, applications will be considered as they are received. Submit a short covering letter outlining your relevant skills and experience along with your CV through Seek


  • Leading a team of geographically dispersed Hub Coordinators and providing high quality, strengths based reflective supervision and review
  • Oversee the tasks of coordinators including eligibility, allocation and matching to coaching staff, referral pathways and applications for the Financial Independence Hub no interest loan product
  • Ensure the Coordinator team receives and responds to phone, email and face to face (where feasible) enquiries from participants and referral agencies within agreed timeframes
  • Plan and manage staff rostering and caseloads to support nationwide service delivery.
  • In consultation with the Team Lead respond to and develop strategies to mitigate risk for clients including supporting Coordinators to develop safety plans and provide crisis referrals where required
  • Contribute to the promotion of the FIH including delivering FIH presentations and workshops either remotely or in person
  • Contribute to the planning and organising of co-location work spaces and participate in on-going work at various co-location sights.
  • Develop and implement systems to ensure timely, high quality data collection and reporting including data collation and contributing to report writing

Qualifications and Experience

  • A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
  • Experience in community services, financial capability, financial counselling or similar
  • Demonstrated understanding and experience in domestic and family violence and economic abuse including risk assessment.
  • Previous phone and face to face intake, assessment and triage experience
  • Experience working in a leadership role, preferably with a geographically dispersed team, including feedback, coaching, mentoring and managing performance
  • Experience navigating complex service systems, identifying suitable referral pathways and facilitating warm referrals that align with participant goals
  • Experience in rostering a team to provide phone, email and face to face enquiries, intake and assessment

First Nations people are strongly encouraged to apply, all First Nations employees of FIH are offered 12 weeks of mentoring by an external First Nations consultant.

People with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

We encourage all candidates to review the hyperlinked position description before submitting an application.

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV through the portal, the hyperlink is displayed for each individual role.

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Please apply as soon as possible, applications are considered as they are received.