Quality Assurance Officer, Community Networks & Microfinance

Overview

• SCHCADS 5 (plus super and salary packaging)
• Full time, Ongoing
• Work from home and travel to GSANZ Office as required

Good Shepherd works with a diverse range of community organisations across Victoria to increase the reach and impact of the No-Interest-Loan-Scheme (NILS) program. The NILS program provides individuals and families on low incomes with access to safe, fair and affordable credit. Prior to the COVID-19 outbreak, the mode of delivery of NILS was more than 80% face-to-face service. This has amended our mode of delivery to the NILS network to a more web based and online engagement and communication model. This role will have accountability for developing & implementing continuous improvement across Microfinance, in particular, the delivery of a Controls Self-Assessment audit program. The role will work closely with NILS providers to promote and deliver continuous Improvement in microfinance practice.

Responsibilities

• Work proactively with key stakeholders to deliver a Controls Self-Assessment audit program for Microfinance, with a focus on continuous improvement within the NILS provider network.
• Develop and administer a Controls Self-Assessment audit program for Microfinance.
• Work collaboratively with the NILS network to improve microfinance practice.

Qualifications and Experience

• Proven experience in quality, risk, compliance or audit.
• Experience in delivering a Controls Self-Assessment program.
• Demonstrated experience engaging with key stakeholders to achieve positive outcomes in the delivery of services.
• Proven facilitation, advocacy, problem solving and negotiation skills.
• Training and presentation skills.
• Excellent interpersonal and written and verbal communication skills
• Ability to work remotely with minimal supervision.
• Experience in GRC tools (RiskMan and/or iAuditor) will be highly regarded.
• Strong analytical skills – ability to analyse data to find a root cause
• A high level of computer literacy and the ability to grasp new software applications with ease
• A satisfactory National Police Check
• A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
• A current Employee Working with Children’s Check (WWCC) or state equivalent

Position Description