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  • Full Time, Ongoing
  • Bayside Peninsula Location

The Program Manager, Family Violence Services is responsible for the operational delivery of the Family Violence services within their allocated portfolio, including clinical and operational risk management, service quality and, measuring and reporting of client outcomes.

Reporting to the General Manager Safety & Resilience, this multidisciplinary role brings together the Program Manager’s expertise and understanding of people leadership, quality, innovation, and service improvement skills, to ensure delivery of valued services and outcomes to clients consistent with service agreements and GSANZ’s vision and strategy.


  • Ensure delivery of a high-quality integrated and person-centered response to achieve positive outcomes for clients accessing Family Violence Services in Victoria.
  • Provide strategic and operational leadership to promote the delivery of services in accordance with Quality, WHS, people development, cultural competence, and safeguarding strategies.
  • Ensure all services are delivered in line with relevant service standards and program procedures.
  • Ensure achievement of service delivery targets in line with funding and partner agreements.
  • Provide high quality leadership through promotion of open communication, teamwork, and delegation.
  • Provide high quality, strengths based, reflective supervision to direct reports.
  • Provide strategic and operational expertise to system and organisational improvements.
  • Ensure best practice services and the growth of Good Shepherd’s services through business development opportunities and strategic partnerships with funders and community organisations.
  • Participate in external stakeholder partnerships and governance networks.
  • Develop constructive and collaborative relationships with stakeholders.
  • Integrate practice Framework (Good Shepherd Way) across service delivery.
  • Drive client centered practice, informed by consumer participation, outcome, and impact measurements frameworks.
  • Support implementation of LGBTIQA+ and other cultural inclusion initiatives in the team as required.
  • Other duties consistent with the position where required and/or requested.

Qualifications and Experience

To be considered for this position, you will have:

  • Formal qualifications in Social Work, Health Services or related discipline, and evidence of Registration where applicable
  • Relevant experience in a leadership role, with a focus on Family Violence Services.
  • Demonstrated experience in leading and managing staff, including practice supervision, recruitment and managing individual key performance indicators.
  • A strong understanding of the funding, governance, legislative requirements, and contemporary quality frameworks operating in the sector.
  • Strong consultation and collaboration skills, and the ability to work in complex work environments.
  • Experience in managing service contracts, with demonstrated understanding of service quality requirements.
  • Demonstrated experience in monitoring and reporting program performance to targets, program outcomes and risks.
  • Demonstrated ability to manage financial and non-financial resources in line with program requirements.
  • A current Full Australian Driver’s License
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.