Contact Us


An integral member of the People and Capability team, adopting a professional, informed and principles-based approach you will be responsible for:

  • Consulting with leaders and providing effective HR advice and quality services in relation to workforce planning, employee lifecycle, employee relations, performance management, remuneration, conflict resolution and emerging HR areas.
  • Working closely with P&C Manager and GM P&C to develop and implement best practice people support programs.
  • Providing advice, coaching, feedback and support to leaders in order to effectively manage the performance and development needs of their teams and ensure a culture reflective of GSANZ’s values.
  • Working closely with leaders and employees to drive talent acquisition and to improve work relationships, build morale and increase productivity and retention.
  • Partnering with and supporting leaders and employees in the interpretation and adherence to the GSANZ Enterprise Agreement and/or other appropriate industrial instruments.
  • Contributing to the development and review of HR strategies, policies and procedures.
  • Ensuring the quality and compliance of HR documentation; supporting in the delivery of engagement surveys and pulse checks and other surveys as considered appropriate; analysing workforce trends and metrics; and providing relevant constructive advice and business strategies.
  • Assisting the GM P&C to identify, establish, improve and maintain better practice processes that ensure the organisations ongoing success



  • Support the People and Capability team to deliver against agreed goals, strategies and outcomes consistent with mission and overall strategic plan
  • Support the development and implementation of the People and Capability business plan
  • Identify opportunities for innovation and optimisation of People and Capability activities
  • Manage various People and Capability projects
  • Deliver service aligned with team operational plan and Good Shepherd’s strategic plan
  • Contribute to development of team plan
  • Demonstrate understanding of social justice and community capability building concepts


  • Engaged member of a high-performance team that demonstrates the capabilities outlined in GSANZ capability framework
  • Coach managers to support their team members for development in current role and career development planning for future roles
  • Ensure effective and timely communication across the team and organisation
  • Supports the team’s wellbeing and recognition
  • Demonstrate commitment to own learning and development
  • Contribute to development of a high-performance team through demonstration of capabilities outlined in Good Shepherd’s leadership capability framework
  • Participate actively in regular formal supervision
  • Share knowledge and practice insights with colleagues
  • Take responsibility for own wellbeing


  • Develop and maintain a sound understanding of internal clients’ needs
  • Ensure quality outcomes for internal and external clients is at the forefront of all People and Culture activities
  • Deliver best practice service to clients in line with agreed goals/contribution
  • Seek feedback from client/stakeholders/peers in order to reflect and improve on service support for own practice
  • Maintain a client-centred approach to service delivery at all times

Service Delivery and Operations

  • Ensure all People and Capability activities meet legal and other compliance requirements
  • Ensure all People and Capability services are delivered to meet client expectations
  • Support the General Manager People and Capability to provide strategic advice to the Senior Leadership team
  • Proactively work to identify and mitigate people and operational risks
  • Optimise externally provided services
  • Other duties as reasonably required


  • Develop constructive, collaborative relationships with other GSANZ teams and departments
  • Manage and maintain effective relationships with external service providers
  • Manage relationship with Australian Services Union as required


  • Demonstrate behaviour consistent with Good Shepherd mission, values, behaviours and policies at all times
  • Maintain agreed quality standards
  • Maintain OH&S standards at all times

Leadership Capabilities

  • Interface management – manage relationships between team members and from the team itself to other teams or key stakeholders
  • Active Listening- concentrate on, understand and appropriately respond, to what is being said
  • Communication – effectively adapt communication modes and styles to different audiences and mediums
  • Team Relationships – recognise, value and optimise the individual skills and abilities of each team member
  • Problem Solving and counselling – work with others effectively to solve problems and develop capability
  • Participative decision making – maintain people at the centre of decision making and involve others for ownership and commitment
  • Team development – contribute to development of strategies to address gaps and optimise team function
  • Delegation – execute the accountabilities of the role in line in line with agreed delegations
  • Objective setting – work with the GM P&C to identify and set individual goals consistent with strategic and operational plan
  • Quality Standards – commitment to quality standards, processes and continuous improvement
  • Work allocation – delivers tasks and accountability to balance and optimise team outcomes

Qualifications and Experience

  • Relevant tertiary qualifications (Bachelor’s degree) in a human resources management related discipline, including human resources, behavioural psychology, business, social science or organisation development
  • Solid generalist human resources experience in a similar position
  • Experience resolving complex and diverse employee relations matters
  • Knowledge of workplace and employment related legislation and regulation, policy and practice
  • Knowledge of leading practice human resource practices e.g. Rainbow Tick Accreditation
  • Experience managing projects and programs to support workforce development
  • Proven high level of analysis and complex problem solving
  • Willingness to be proactive and help others, contribution to the continuous improvement of a positive, collaborative and effective work environment
  • Outstanding verbal and written communication, ability to relate meaningfully to people at all levels and ability to explain complex technical matters clearly and succinctly
  • Previous human services related experience in not-for-profit and/or nongovernment (NGO) organisations (preferred)
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent

Position Description

get_app Download
Other jobs at Good Shepherd
Team Leader Family Violence – Case Management and Therapeutic
Bayside Peninsula, Brimbank Melton and WFH
People & Capability Partner
La Trobe St Melbourne
Project Lead – Financial Capability
Hybrid of WFH and either Sydney or Melbourne
Family Services Case Manager
Mornington Location

Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.