Australian AboriginalTorress Strait IslandPrograss Pride


  • Full Time / Limited term contract ~ until 30 November 2023
  • Hybrid ~ Work from Home/Co-location
  • SCHADS Level 4 $ 79,182.45 plus super & salary packaging


As a Good Shepherd Financial Resilience Worker you will;

  • adopt the ‘financial conversation’ approach to identify client needs and understand causal factors behind the financial stress as well as providing access to no-interest/low-interest loans
  • provide one-on-one support to address individual financial situations and increase financial literacy
  • adopt a trauma informed and strengths-based approach to provide support to clients experiencing financial vulnerability, hardship or financial crisis
  • provide access to resources for financial and material assistance to alleviate financial stress and hardship
  • assist in preparing applications for assistance including for no interest loans
  • refer to specialist services to address issues linked with financial hardship and other social vulnerabilities like mental health, homelessness and domestic & family violence
  • deliver services by phone, virtual, online, mobile, and face-to-face
  • advocate with credit and utility providers and low-level creditors
  • provide training to enhance client’s financial literacy


Please note this role will not be required to provide financial counselling, financial advice, or deal with complex financial or legal matters and will facilitate access to financial counsellors, legal and other services.


To apply please review the position description which can be found on our website and submit a short covering letter outlining your relevant skills and experience along with your CV via SeekPlease apply as soon as possible, applications are considered as they are received.


  • Assess a person’s presenting financial, personal and any other relevant circumstances; provide information and options, agree and obtain client consent for referrals
  • Provide the service response based on the needs of the client, extending from early intervention to crisis support and from financial conversations to financial counselling including assistance to access the No-Interest Loans Scheme (NILS).
  • Help clients to build skills to avoid or resolve financial difficulties and strengthen their capacity to manage their money by providing information and support access to grants, benefits, utilities relief, rent support relief and other measures to resolve and alleviate financial stress
  • Where required undertake referrals and connect the client to internal or external services that are right for them and based on their needs. The local area services may include community organisations, foodbank services, emergency housing services, employment support, family violence services and services offered through the NCC. Internally the person may be directed to a Financial Counsellor, Social Worker, Family Violence Worker, and Family Support Worker
  • Promote financial resilience and ensure clients have access to financial literacy through a range of educational, developmental, and support services
  • Develop and maintain relationships with community groups and other services to enable early intervention and appropriate referral pathways
  • Provide financial capability development programs through one on one budgeting support and through facilitation of group training


Qualifications and Experience

  • Completion of a minimum Diploma level in Community Services equivalent demonstrated experience
  • The following financial literacy education units must be completed (prior to starting the role or within 6 months of starting the role) to undertake the role:
    • CHCFLE301A – work with clients needing a financial literacy education;
    • CHCFLE302A – educate clients in fundamental financial literacy skills, and
    • CHCFLE303A – educate clients to understand debt and consumer credit.
  • A current Driver’s License
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent
  • Ability to obtain and provide evidence of vaccinations against COVID19

Position Description


Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

We encourage all candidates to review the hyperlinked position description before submitting an application.

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV through the portal, the hyperlink is displayed for each individual role.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.