Australian AboriginalTorress Strait IslandPrograss Pride


  • Full Time or Part-time (0.38 FTE) ~ Maximum Term Contract until 31 March 2024
  • SCHADS Level 4 ~ $82,043.52 – $ 88,287.68 (plus super and salary packaging)


GSANZ together with the Neighbourhood Community Centres (NCC), Queensland Families and Communities Association (QFCA- the Peak Body for Neighbourhood Houses in Queensland) has been funded by the Queensland Department of Communities, Housing and Digital Engagement (DCHDE) to deliver the Financial Resilience Services Program (FRSP) across 27 priority areas in Queensland.

The partnership between GSANZ, NCC network and QFCA brings strong operational capability to deliver an integrated financial resilience service. It will allow as many service users as possible to access the program, at the right time and in the right place.

Please apply as soon as possible, applications will be considered as they are received. Submit a short covering letter outlining your relevant skills and experience along with your CV to SEEK.


  • Assess a person’s presenting financial, personal and any other relevant circumstances; provide information and options, agree and obtain client consent for referrals
  • Provide the service response based on the needs of the client, extending from early intervention to crisis support and from financial conversations to financial counselling including assistance to access the No-Interest Loans Scheme (NILS).
  • Help clients to build skills to avoid or resolve financial difficulties and strengthen their capacity to manage their money by providing information and support access to grants, benefits, utilities relief, rent support relief and other measures to resolve and alleviate financial stress
  • Where required undertake referrals and connect the client to internal or external services that are right for them and based on their needs. The local area services may include community organisations, foodbank services, emergency housing services, employment support, family violence services and services offered through the NCC. Internally the person may be directed to a Financial Counsellor, Social Worker, Family Violence Worker, and Family Support Worker
  • Promote financial resilience and ensure clients have access to financial literacy through a range of educational, developmental, and support services
  • Develop and maintain relationships with community groups and other services to enable early intervention and appropriate referral pathways
  • Provide financial capability development programs through one on one budgeting support and through facilitation of group training
  • Collect and enter client information into the relevant systems and share information as appropriate. Record and maintain detailed and accurate records and data to support monitoring, reporting, and evaluation
  • Adopt a ‘triage’ process when demand exceeds capacity
  • Consult, refer and collaborate with other team members, including financial counselling and financial wellbeing peers, other GSANZ services and the broader service sector to support client goals
  • Consult, learn and implement new ways of working and quickly adopt new systems and processes to improve client outcomes
  • Keep up to date with relevant legislation, policies and practices
  • Provide support to the Program Manager and contribute to the development of team plans and outcomes

Qualifications and Experience

  • Completion of a minimum Diploma level in Community Services or equivalent demonstrated experience
  • Completion of (desirable):
    o CHCFLE301A – work with clients needing a financial literacy education;
    o CHCFLE302A – educate clients in fundamental financial literacy skills, and
    o CHCFLE303A – educate clients to understand debt and consumer credit.
  • A satisfactory Police Check
  • A current Employee Working with Children’s Check (WWCC)
  • A current Driver’s License


Position Description


Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

We encourage all candidates to review the hyperlinked position description before submitting an application.

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV through the portal, the hyperlink is displayed for each individual role.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.