Financial Independence Hub Coordinator

Overview

• SCHCADS Level 5
• Full/Part time, Ongoing commencing 03/05/21
• Interviews will be held mid March
• Work from home and in co-located workplaces in Melbourne or Sydney
• Flexible working hours between 7am-7pm to support the delivery of this national program

Responsibilities

The Financial Independence Hub (FIH) is co-designed by people with lived experience of domestic and family violence (DFV). It is a national, innovative program developed by Good Shepherd in collaboration with The Commonwealth Bank of Australia. The FIH supports people who are post-crisis who have experienced financial abuse as a result of DFV by an intimate partner.

 The Financial Independence Hub Coordinator is the central point of contact for participants and stakeholders involved in the program. This role significantly contributes to the effective and client centered running of the hub. The Hub Coordinator ensures participants are informed about the program and assesses with the participant the appropriate pathway including intake, assessment, coach allocation and referral pathways. The Coordinator supports participants throughout their engagement in the Hub including warm referrals, research, budgeting and service navigation aligned with the Financial Independence goals identified through Financial Coaching.

Qualifications and Experience

• A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
• Experience in responding to phone, email and face to face enquiries, intake and assessment
• Experience and understanding of domestic and family violence including financial abuse – people with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply
• Experience in the application of trauma informed practice
• Experience navigating complex service systems, identifying suitable referral pathways and facilitating warm referrals that align with participant goals.
• Experience working with diverse groups and cultures and understanding intersectionality
• Experience in community services, financial capability, financial counselling or similar.

Position Description