Australian AboriginalTorress Strait IslandPrograss Pride


  • Full time permanent/ FTE Ongoing
  • Hybrid model of WFH and in co-location sites and at GS offices in either Marrickville (NSW) OR Melbourne ( VIC)
  • SCHADS Level 5, $ 88,796.64   + super + salary packaging

The Financial Independence Hub (FIH) is co-designed by people with lived experience of domestic and family violence (DFV). It is a national, innovative program developed by Good Shepherd in collaboration with The Commonwealth Bank of Australia. The FIH is a recovery program designed to support individuals who have experienced financial abuse as part of domestic and family violence (DFV).


The goal of FIH coaching is to partner with participants to build their confidence to undertake self-directed behaviour change. Coaching focuses on participants feeling empowered to manage their finances effectively, to recover from the impacts of financial abuse and avoid future financial problems. The behaviour change process is client-driven and designed to support participants to take actions to reach their stated goals. Coaches are not experts; they provide encouragement and support rather than advice.

Please apply as soon as possible, applications will be considered as they are received. Submit a short covering letter outlining your relevant skills and experience along with your CV through SEEK


  • Receive and respond to phone, email and face to face (where feasible) enquiries from participants and referral agencies
  • Be able to recognise financial risk factors, prioritise and facilitate referrals to other services such as financial counselling
  • In collaboration with the participant, make decisions about the pathway of support
  • Match and allocate participants to a Financial Coach, considering the participants needs and availability with the coaches skill set and capacity
  • Assist participants with applying for the Financial Independence Hub no interest loan product including the loan origination system and to share information as appropriate
  • Provide ongoing support to hub participants through the provision of support tasks that facilitate the participant taking action to achieve their financial roadmap goals; including developing budgets, warm referrals, research, advocacy and system and service navigation.
  • Contribute to the promotion of the FIH including delivering FIH presentations and workshops either remotely or in person.

Qualifications and Experience

·         A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field

·         Experience in responding to and phone, email and face to face enquiries, intake and assessment

·         Experience and understanding of domestic and family violence including financial abuse – people with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply

·         Experience in the application of trauma informed practice

·         Experience navigating complex service systems, identifying suitable referral pathways and facilitating warm referrals that align with participant goals. 

·         Experience working with diverse groups and cultures and understanding intersectionality

·         Experience in community services, financial capability, financial counselling or similar

·         Evidence of Covid-19 vaccination, or medical exemption

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

We encourage all candidates to review the hyperlinked position description before submitting an application.

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV through the portal, the hyperlink is displayed for each individual role.

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Please apply as soon as possible, applications are considered as they are received.