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  • Join a growing NFP organisation empowering the lives of women, children & families
  • Unique leadership opportunity in a new QLD Financial Resilience Services Program
  • Full time or Part Time (0.8 FTE) contract until Nov 2023 
  • $94,568 + super, salary packaging (up to $18,000 tax free/year) & gifted leave 


The Financial Counsellor Senior Practitioner will lead a generalist Good Shepherd financial counselling team ensuring the MARAM guidelines are implemented, and the Financial Counselling Code of Ethical Practice is followed.  This role will also undertake a reduced financial counselling case load of approximately 15 clients.

This position will support the development of new referral pathways and best practice co-delivery with Good Shepherd internal services and external service providers.

Travel to neighbourhood houses and community centres around Southport and Gold Coast may be required from time to time, based on client need of the program.

First Nations people are strongly encouraged to apply.

Applications close 10am Monday, 24 January 2022. Please apply as soon as possible, applications will be considered as they are received.


Key responsibilities include, but not limited to:

  • Financial counselling – hold a client case load (approximately 15 clients) providing face-to-face and phone financial counselling services
  • Provision of leadership; reflective practice opportunities and formal / informal supervision of Financial Counsellors in line with Good Shepherd and FCA supervision policy framework and standards
  • Promote team wellbeing by developing and maintaining a culture of open communication
  • Participate and contribute to leadership activities for the team, including coordinating meetings and running activities centered around collaboration, professional development, and wellbeing
  • Respond to incidents in a timely manner, following GSANZ incident management protocols

Qualifications and Experience

To be successful in this position, you will have:

  • Minimum Diploma level qualifications in Financial Counselling
  • Undertaken Supervision Training in line with FCAQ & FCA requirements
  • Experience working with vulnerable clients; those that have experienced financial difficulty or at risk of poverty, family violence, family breakdown.
  • Significant experience in a leadership role; implementation / delivery of intake, assessment, case work practice.
  • Excellent interpersonal, written, verbal communication and case note taking skills
  • Commitment to personal and professional development
  • Strong ethos of team collaboration
  • Current driver’s licence
  • You may need to provide evidence of Covid-19 vaccination, or medical exemption.


Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment Working with Children Check, National Police Check (and international police check if resided overseas for 12 months or longer in the past 10 years) and proof of the right to work in Australia.

First Nations people are strongly encouraged to apply.

Position Description

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Other jobs at Good Shepherd
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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.