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The Financial Independence Hub (FIH) is co-designed by people with lived experience of domestic and family violence (DFV). It is a national, innovative program developed by Good Shepherd in collaboration with The Commonwealth Bank of Australia. The FIH supports people who are post-crisis who have experienced financial abuse as a result of DFV by an intimate partner.  

 The Financial Independence Hub program team are trauma informed with a deep understanding of lived experiences of financial abuse, the contextual environment and service system, combined with sound financial knowledge. Team members assist people by providing tailored support, referrals and coaching that enables financial independence and achievement of personal financial goals.   

The goal of FIH coaching is to partner with participants to build their confidence to undertake self-directed behaviour change. Coaching focusses on participants feeling empowered to manage their finances effectively, to recover from the impacts of financial abuse and avoid future financial problems. The behaviour change process is client-driven and designed to support participants to take actions to reach their stated goals. Coaches are not experts; they provide encouragement and support rather than advice.

The Financial Coach, in collaboration with the Hub Coordinator, supports participants throughout their engagement in FIH. Financial Coaches provide a safe forum for participants to explore money and finances. The coach uses reflective listening skills and exhibits empathy towards the participants experiences, exploring possible solutions that may not be readily obvious to the participant. Utilising tools, resources and encouragement the coach empowers participants to develop positive habits and behaviours that increase their financial independence, promoting their recovery from financial abuse. Throughout the participants engagement in FIH the coach acts as an accountability partner, they check in with the participant to review progress and adjust their financial independence roadmap as needed.


  • Coordinate and deliver financial coaching in one-on-one and group settings (as required)to build financial independence and protect participants finances from further abuse
  • Use participant-directed practices that show respect for the expertise of people with lived experience of financial abuse
  • Explore goal setting from a confidence building and behavioural change approach in conjunction with skills and knowledge strengthening.
  • With participants develop a personalised financial roadmap which defines their goals, identifies the actions to achieve them and act as an accountability partner to review progress
  • Deliver services in a modality that meets the needs of the participant including by phone, video or in person (as feasible) and engaging services such as interpreters
  • Recognise financial risk factors and, in collaboration with the Hub Coordinator, facilitate referrals to specialised financial service providers such as financial counsellors, financial planners and community legal services as necessary and attend these meetings as required
  • Work collaboratively with the Hub Coordinator to ensure role clarity and service expectations for participants and deliver the hub support model
  • Facilitate exploratory coaching conversations with participants to establish their needs and eligibility for funding and loans to support their financial independence goals including, where appropriate, the no interest loan product offered by the Hub.
  • Understand trauma; be able to lead a conversation through a trauma informed lens and have empathy for the challenges faced by people who have experienced family violence.
  • Contribute to the promotion of the FIH including delivering FIH presentations and workshops either remotely or in person.
  • Ensure high quality accurate record keeping adhering to privacy policies and procedures.
  • Collaborate with the team to contribute to continuous improvement of the program including the review, development and adaptations of the program.
  • Use culturally sensitive practice, be aware of and adapt practice to support the diverse needs, background and identity of each individual respectfully and professionally
  • Comply with GSANZ policy, procedure and code of conduct.
  • Other duties consistent with the position where required and/or requested by the supervisor.

Qualifications and Experience

  • A tertiary qualification or relevant work experience in Coaching, Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Commerce, Finance or an equivalent field
  • Experience in coaching conversation, coaching tools and client-directed approaches to goal achievement
  • Experience and understanding of domestic and family violence including financial abuse – people with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply
  • Experience working with diverse groups and cultures, and understanding of intersectionality
  • Experience in the application of trauma informed practice
  • Excellent communication, organisational and interpersonal skills, including an ability to quickly build rapport
  • Ability to work independently and collaboratively within a team and maintain networks of partners and contracted service providers
  • Experience in community services, financial capability, financial counselling or similar.

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.