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Overview

  • Build financial capability for vulnerable people
  • Join a supportive, National team while working from home
  • Full time, fixed term until Feb 2022 (extension subject to funding)
  • $84,849 + super & generous salary packaging benefits available

As a Financial Capability Intake Officer, you will receive and triage intake calls, show empathy and take a client-directed approach that empowers and supports a person to tell their story, enables you to identify disadvantage or trauma and ensures appropriate referral.

This is a National team which has been built on a working from home model that will ensure that people who present with financial and personal disadvantage as a result of COVID 19 are supported and empowered to address immediate and longer term financial and personal risks and vulnerability.

Responsibilities

As a Good Shepherd Financial Capability Intake Officer, part of the Telephone and Online Team you will:

  • Receive and triage intake calls, show empathy and take a client-directed approach that empowers and supports a person to tell their story, enables you to identify disadvantage or trauma and ensures appropriate referral.
  • Identify financial risk factors, prioritise and triage to financial counselling, financial wellbeing or legal supports, in alignment with the client’s goals
  • Work with the client eligible for a loan to collect information in the system, identifying points in the process where you can provide financial capability support.
  •  Consult, learn and implement new ways of working and quickly adopt new systems and processes to improve client outcomes.

Qualifications and Experience

To be considered for this position, you will be based in WA to support us provide national services and have:

  • A minimum Diploma qualification in Financial Counselling; or Core Financial Capability units of the Diploma of Financial Counselling; or Diploma Community Services
  • Experience in community service, financial counselling or financial capability service delivery
  • Understanding of the Australian financial and credit system, including debt traps
  • Skills in phone intake, assessment and triage
  • A knowledge of referral options and the ability to make specialised referrals (internal or external to GS) in response to identified client goals

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to recruitment@goodshep.org.au. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.