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Overview

As the initial point of contact for referral agencies and clients seeking to access a No Interest Loan, you will be required to assess a person’s presenting financial, personal and any other relevant circumstances; provide information and options,  and make meaningful referrals. You will undertake high quality, trauma informed intake and assessment to order to determine eligibility for an FDV NILS loan whilst providing a triage response and warm referral to internal or external services

  • SCHCADS Level 5.1 $84,849 (plus super and salary packaging)
  • Full Time, Fixed Term Contract until 31 December 2022
  • 38 hpw, M-F with a rotating roster to cover BH across Australia. Need to be available between 7.30am – 7pm depending upon your State
  • Working from home

Responsibilities

As the initial point of contact for referral agencies and clients, you will be required to assess a person’s presenting financial, personal and any other relevant circumstances; provide information and options, agree and obtain client consent for referral. All of this is done over the phone.
• Undertake high quality, trauma informed intake and assessment and provide initial support, consultation, triage and warm referral to internal or external services. Internally the person may be directed to a Financial Counsellor or Social Worker. You may refer to external organisation where appropriate.
• Work closely with external agencies who refer FDV clients to the program; respond to enquiries, assess referrals, build relationships and work with them to complement their support of FDV clients.
• Collect and enter client information taken during intake into the relevant systems (including the loan origination system) or share information as appropriate.
• Analyse clients’ income and expenses through their bank statement to determine whether a loan is serviceable.
• Consult, refer and collaborate with other team members, including financial counselling and financial wellbeing peers, other GSANZ services and the broader service sector to support client goals
• Consult, learn and implement new ways of working and quickly adopt new systems and processes to improve client outcomes.
• Comply with GSANZ policy, procedures and practice and participate in GSANZ organisational activities

Qualifications and Experience

  1. Practice experience in community service, financial counselling or financial capability service delivery in assessment and intake roles
  2. Experience working with women affected by family violence, or within the family violence sector, and an understanding of financial abuse (Essential)
  3. Diploma in Community Services or Core Financial Capability units of the Diploma of Financial Counselling preferred
  4. Ability to communicate and demonstrate human rights, social and economic justice in practice
  5. Understanding of the Australian financial and credit system, including debt traps
  6. Skills in phone intake, assessment and triage
  7. A knowledge of referral options and the ability to make specialised referrals in response to identified client goals
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to recruitment@goodshep.org.au. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.