- SCHCADS Level 5 (plus super and salary packaging)
- Full Time, Fixed Term Contract
- Working from home
- As the initial point of contact for referral agencies and clients, you will be required to assess a person’s presenting financial, personal and any other relevant circumstances; provide information and options, agree and obtain client consent for referral.
- As the initial point of contact for referral agencies and clients, you will be required to assess a person’s presenting financial, personal and any other relevant circumstances; provide information and options, agree and obtain client consent for referral. All of this is done over the phone.
- Undertake high quality, trauma informed intake and assessment and provide initial support, consultation, triage and warm referral to internal or external services. Internally the person may be directed to a Financial Counsellor or Social Worker. You may refer to external organisation where appropriate.
- Work closely with external agencies who refer FDV clients to the program; respond to enquiries, assess referrals, build relationships and work with them to complement their support of FDV clients.
- Collect and enter client information taken during intake into the relevant systems (including the loan origination system) or share information as appropriate.
- Analyse clients’ income and expenses through their bank statement to determine whether a loan is serviceable.
- Consult, refer and collaborate with other team members, including financial counselling and financial wellbeing peers, other GSANZ services and the broader service sector to support client goals
- Consult, learn and implement new ways of working and quickly adopt new systems and processes to improve client outcomes
- Comply with GSANZ policy, procedures and practice and participate in GSANZ organisational activities
Qualifications and Experience
- Diploma in Financial Counselling; or Core Financial Capability units of the Diploma of Financial Counselling; or Diploma Community Services preferred
- Experience in community service, financial counselling or financial capability service delivery
- Ability to communicate and demonstrate human rights, social and economic justice in practice
- Understanding of the Australian financial and credit system, including debt traps
- Demonstrated understanding of the community services system, in particular the family violence sector
- Experience working with women affected by family violence, or within the family violence sector, and an understanding of financial abuse
- Skills in phone intake, assessment and triage
- A knowledge of referral options and the ability to make specialised referrals in response to identified client goals
- Demonstrated time management skills
- Capacity to enter relevant, accurate and timely data
- A satisfactory National Police Check
- A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
- A current Employee Working with Children’s Check (WWCC) or state equivalent
Other jobs at Good Shepherd
Why Good Shepherd?
Development & Learning Opportunities
Paid Parental Leave
Paid Study Leave
Long Service Leave
Flexible Working Arrangements
How to Apply
To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to firstname.lastname@example.org. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Please apply as soon as possible, applications are considered as they are received.