Australian AboriginalTorress Strait IslandPrograss Pride


  • Join a values-based organization empowering the lives of women, children & families
  • Full Time / Part Time, Ongoing Role
  • Hybrid work, Hastings, VIC & WFH
  • SCHCADS Level 5 $90,572.57 per annum plus super and salary packaging


The Family Violence Case Manager is an integral member of the Family Violence Team and delivers high quality short as well as longer term intensive case management services to women and children who have experienced, or are currently experiencing, family violence, including women who choose to remain in the relationship. The role contributes extensive knowledge and understanding of family violence to outreach case management and supports clients accommodated in emergency accommodation and transitional housing, delivering valued services and outcomes.

Please apply as soon as possible, applications will be considered as they are received. Submit a short covering letter outlining your relevant skills and experience along with your CV through the SEEK


Duties include but are not limited to,

  • Deliver high quality outreach case management services to women and children who have experienced or are experiencing family violence through trauma informed, systems and developmental frameworks.
  • Facilitate a multi-disciplinary team approach, providing a collaborative and holistic response for women and young people impacted by family violence, working toward identified goals
  • Undertake MARAM comprehensive risk assessment, needs assessment, safety planning and case planning with women and children
  • Coordinate referrals for support and liaise with specialist services as required
  • Support victim survivors accommodated in different type of accommodation settings including emergency accommodation
  • Work within the MARAM framework and the FVISS/CISS information sharing scheme
  • Demonstrate a commitment to the Child Safe Standards
  • Understand the impact of family violence on families and provide a trauma-informed response

Qualifications and Experience

  • Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential
  • Demonstrated capacity to provide outreach case management including the ability to carry out comprehensive risk and needs assessments and respond appropriately
  • Experience working in the family violence sector
  • Experience working in a fast-paced family violence program is highly desirable
  • Experience working with high-risk clients is highly desirable
  • Demonstrated experience working with women and children presenting with complex needs and behaviors (e.g., trauma, substance abuse, mental health, parenting issues, disability) and/or from Culturally and Linguistically Diverse (CALD) or indigenous backgrounds
  • Demonstrated knowledge of the impacts of family violence and the capacity to apply appropriate theoretical frameworks to practice
  • Demonstrated success in maintaining external networks and collaborative relationships with professionals both internal and external
  • Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting
  • Demonstrated success working as part of an effective and productive team, along with the ability to be self-directed
  • Experience working with in a high security refuge environment is desirable
  • Ability to apply protective behaviours techniques which reduce children’s vulnerability
  • Demonstrated commitment to personal professional development including knowledge of the Royal Commission into Family Violence Recommendations and the broader impact of the current reforms on the family violence sector
  • A current Full Australian Driver’s License
  • A satisfactory National Police Check
  • A satisfactory International Police Check (If lived and worked overseas in last 5 years)
  • A current Working with Children’s Check (WWCC)
  • Evidence of Covid-19 vaccination, or medical exemption

Position Description


Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

We encourage all candidates to review the hyperlinked position description before submitting an application.

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV through the portal, the hyperlink is displayed for each individual role.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.