Australian AboriginalTorress Strait IslandPrograss Pride


  • Full-TIme, Ongoing
  • Hastings
  • SCHCADS Level 5 – $88,796.64 + super, salary packaging benefits 


The Family Violence Case Manager is an integral member of the Family Violence Team and delivers high quality short as well as longer term intensive case management services to women and children who have experienced, or are currently experiencing, family violence, including women who choose to remain in the relationship. The role contributes extensive knowledge and understanding of family violence to outreach case management and supports clients accommodated in emergency accommodation and transitional housing, delivering valued services and outcomes.

Please apply as soon as possible, applications will be considered as they are received.Submit a short covering letter outlining your relevant skills and experience along with your CV via Seek.


Duties include but are not limited to

·   Deliver high quality outreach case management services to women and children who have experienced or are experiencing family violence through trauma informed, systems and developmental frameworks

·   Facilitate a multi-disciplinary team approach, providing a collaborative and holistic response for women and young people impacted by family violence, working toward identified goals

·   Undertake MARAM comprehensive risk assessment, needs assessment, safety planning and case planning with women and children

·   Coordinate referrals for support and liaise with specialist services as required

·   Support victim survivors accommodated in different type of accommodation settings including emergency accommodation

·   Work within the MARAM framework and the FVISS/CISS information sharing scheme

·   Demonstrate a commitment to the Child Safe Standards

·   Understand the impact of family violence on families and provide a trauma-informed response

·   Provision of high-quality case support work and case plan for victim survivors including managing high risk and complex needs

·   Facilitate financial independence and access brokerage as required

·   Work in partnership with families to develop and regularly review individual case and safety plans, ensuring clients are actively engaged in all decision making and planning

·   Participate in meetings as required, including team meetings and care team meetings

·   Provide secondary consultation and advocacy on the client’s behalf to link In with other relevant supports

·   Participate in the duty and crisis response roster

·   Prepare reports and other written documentation such as minutes, housing and funding applications, correspondence etc to meet professional standards

·   Perform other duties as required 

Qualifications and Experience

·   Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential

·   Demonstrated capacity to provide outreach case management including the ability to carry out comprehensive risk and needs assessments and respond appropriately 

·   Experience working in a fast-paced family violence program is highly desirable

·   Demonstrated experience working with women and children presenting with complex needs and behaviours (e.g. trauma, substance abuse, mental health, parenting issues, disability) and/or from Culturally and Linguistically Diverse (CALD) or indigenous backgrounds

·   Ability to apply protective behaviours techniques which reduce children’s vulnerability

·   Demonstrated commitment to personal professional development including knowledge of the Royal Commission into Family Violence Recommendations and the broader impact of the current reforms on the family violence sector

·   A current Full Australian Driver’s License

·   A satisfactory Police Check

·   A current Employee Working with Children’s Check (WWCC)

·   Evidence of Covid-19 vaccination, or medical exemption


Minimum Mandatory Qualifications Requirements  

Australia’s first Royal Commission into Family Violence was completed in 2015 after a number of violence-related deaths Victoria. The commission made 227 recommendations to reduce the impact of family violence in our community.

One of these recommendations is REC 209 which calls for the introduction of mandatory minimum qualifications for specialist family violence response practitioners. This meaning from 1 July 2021, any new practitioner that will be providing direct specialist services to victim survivors and/or perpetrators, within an agency funded by the Victorian Government for the delivery of family violence services, will need to meet the Minimum Qualifications policy requirements to be considered eligible for employment.

To determine whether or not you meet the mandatory minimum requirements to work within the family violence sector, please use the below mapping tool before applying..

If you have any further questions regarding these requirements please contact us on    

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

We encourage all candidates to review the hyperlinked position description before submitting an application.

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV through the portal, the hyperlink is displayed for each individual role.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.