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  • SCHCADS Level 5 ($80.64056-$84,908.72) plus salary packaging & superannuation
  • 12 Month Fixed Term Contract – Full Time or Part Time(0.8) depending on preference
  • Mornington Location

The Family Violence Case Manager is an integral member of the family violence team and delivers high quality short response as well as longer term intensive case management services to women and children who have experienced, or are currently experiencing, family violence.

The role contributes extensive knowledge and understanding of family violence to outreach case management and supports clients accommodated in refuge and transitional housing, delivering valued services and outcomes.


The position provides client-centred casework, utilising the Multi-Agency Risk Assessment and Management Framework (MARAM) and a comprehensive needs assessment of women and children through trauma informed, systems and developmental frameworks. The Case Manager will develop agreed case plans with women and children with multiple and complex needs, bringing about outcomes
which promote, safety, stability and recovery from family violence through a coordinated care team approach.

As part of the Family Violence Team, participation in the After-Hours Crisis Response roster, court support and duty rosters and community-based outreach are requirements of this role. An After Hours on call allowance and call-out penalty rates are paid for participation in the After-Hours Crisis Response.

Qualifications and Experience

  • Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential
  • Demonstrated capacity to provide outreach case management including the ability to carry out comprehensive risk and needs assessments and respond appropriately
  • Experience working in the family violence sector is highly desirable
  • Demonstrated experience working with women and children presenting with complex needs and behaviours (e.g. trauma, substance abuse, mental health, parenting issues, disability) and/or from Culturally and Linguistically Diverse (CALD) or indigenous backgrounds
  • Demonstrated knowledge of the impacts of family violence and the capacity to apply appropriate theoretical frameworks to practice
  • Demonstrated success in maintaining external networks and collaborative relationships with professionals both internal and external
  • Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting
  • Demonstrated success working as part of an effective and productive team, along with the ability to be self-directed
  • Experience working with mothers and children in a high security refuge environment
  • Knowledge of strength-based, positive parenting strategies in the context of parenting after family violence
  • Ability to apply protective behaviours techniques which reduce children’s vulnerability
  • Demonstrated commitment to personal professional development including knowledge of the Royal Commission into Family Violence Recommendations and the broader impact of the current reforms on the family violence sector
  • A current Full Australian Driver’s License
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.