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The Family Violence Case Manager is an integral member of the Family Violence Team and delivers high quality short as well as longer term intensive case management services to women and children who have experienced, or are currently experiencing, family violence, including women who choose to remain in the relationship. The role contributes extensive knowledge and understanding of family violence to outreach case management and also supports clients accommodated in emergency accommodation and transitional housing, delivering valued services and outcomes.

The position provides client-centred casework, utilising the Multi-Agency Risk Assessment and Management Framework (MARAM) and a comprehensive risk and needs assessment of women and children through trauma informed, systems and developmental frameworks. The Case Manager will develop agreed case plans with women and children with multiple and complex needs, bringing about outcomes which promote safety, stability and recovery from family violence through a coordinated care team approach.

As part of the Family Violence Team, participation in a Crisis Response roster, court support, duty work roster, prison work around family violence and community-based outreach are some of the requirements of this role. This role will also involve intensively working with women and children in emergency accommodation after they have escaped family violence to assist them into securing safe accommodation. The Family Violence Case Manager will also be requested to provide support as required to the Family Violence Program.



  • Deliver service aligned with team operational plan and Good Shepherd’s strategic plan
  • Contribute to development of team plan
  • Demonstrate understanding of social justice and community capability building concepts


  • Demonstrate commitment to own learning and development
  • Contribute to development of a high-performance team through demonstration of capabilities outlined in Good Shepherd’s leadership capability framework
  • Participate actively in regular formal supervision
  • Share knowledge and practice insights with colleagues
  • Take responsibility for own wellbeing


  • Deliver best practice service to clients in line with agreed goals/contribution
  • Seek feedback from client/stakeholders/peers in order to reflect and improve on service support for own practice
  • Maintain a client-centred approach to service delivery at all times

Service Delivery and Operations

  • Deliver all services in line with service standards and program procedures
  • Maintain accurate data, information and reporting at all times
  • Maintain agreed service level agreements
  • Provide timely reporting in line with department requirements
  • Other duties as reasonably required


  • Liaise effectively with referral network
  • Work collaboratively with other service providers to deliver valued outcomes for clients
  • Develop constructive, collaborative relationships with other Good Shepherd team members and departments


  • Demonstrate behaviour consistent with Good Shepherd mission, values, behaviours and policies at all times
  • Maintain agreed quality standards
  • Maintain OH&S standards at all times

Qualifications and Experience

  • Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential
  • Demonstrated capacity to provide outreach case management including the ability to carry out comprehensive risk and needs assessments and respond appropriately
  • Experience working in the family violence sector
  • Experience working in a fast-paced family violence program is highly desirable
  • Experience working with high risk clients is highly desirable
  • Demonstrated experience working with women and children presenting with complex needs and behaviours (e.g. trauma, substance abuse, mental health, parenting issues, disability) and/or from Culturally and Linguistically Diverse (CALD) or indigenous backgrounds
  • Demonstrated knowledge of the impacts of family violence and the capacity to apply appropriate theoretical frameworks to practice
  • Demonstrated success in maintaining external networks and collaborative relationships with professionals both internal and external
  • Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting
  • Demonstrated success working as part of an effective and productive team, along with the ability to be self-directed
  • Experience working within a high security refuge environment is desirable
  • Ability to apply protective behaviours techniques which reduce children’s vulnerability
  • Demonstrated commitment to personal professional development including knowledge of the Royal Commission into Family Violence Recommendations and the broader impact of the current reforms on the family violence sector
  • A current Full Australian Driver’s License
  • A satisfactory Police Check
  • A current Employee Working with Children’s Check (WWCC)

Family Violence Minimum Mandatory Qualifications under Recommendation 209

As per the minimum mandatory qualification’s requirements via

All candidates wishing to apply for this role must be able to demonstrate that they:

  1. are considered EXEMPT under the policy
  2. OR
  3. hold a Bachelor of Social Work or other equivalent qualification
  4. OR
  5. have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements.
  6. OR
  7. hold significant cultural knowledge and experience or lived experience, and have faced barriers to educational pathways

Please note that candidates wishing to enter the specialist family violence workforce via a related qualification or 5 years related professional experience pathway, OR the significant cultural knowledge and experience or lived experience pathways will be required to work towards an equivalent qualification within specified timeframes (as per the mandatory minimum qualifications policy). If you believe these pathways may apply to you and would like more information, please don’t hesitate to contact to discuss this further.

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.