The Family Violence Case Manager is an integral member of the Family Violence Team and delivers high quality short as well as longer term intensive case management services to women and children who have experienced, or are currently experiencing, family violence, including women who choose to remain in the relationship. The role contributes extensive knowledge and understanding of family violence to outreach case management and supports clients accommodated in emergency accommodation and transitional housing, delivering valued services and outcomes.
The position provides client-centred casework, utilising the Multi-Agency Risk Assessment and Management Framework (MARAM) and a comprehensive risk and needs assessment of women and children through trauma informed, systems and developmental frameworks. The Case Manager will develop agreed case plans with women and children with multiple and complex needs, bringing about outcomes which promote safety, stability and recovery from family violence through a coordinated care team approach.
As part of the Family Violence Team, participation in a crisis response roster, duty work roster and community-based outreach are some of the requirements of this role. This role will also involve intensively working with women and children in emergency accommodation after they have escaped family violence to assist them into securing safe accommodation. The Family Violence Case Manager will also be requested to provide support as required to the Family Violence Program.
Duties include but are not limited to
· Deliver high quality outreach case management services to women and children who have experienced or are experiencing family violence through trauma informed, systems and developmental frameworks
· Facilitate a multi-disciplinary team approach, providing a collaborative and holistic response for women and young people impacted by family violence, working toward identified goals
· Undertake MARAM comprehensive risk assessment, needs assessment, safety planning and case planning with women and children
· Coordinate referrals for support and liaise with specialist services as required
· Support victim survivors accommodated in different type of accommodation settings including emergency accommodation
· Work within the MARAM framework and the FVISS/CISS information sharing scheme
· Demonstrate a commitment to the Child Safe Standards
· Understand the impact of family violence on families and provide a trauma-informed response
· Provision of high-quality case support work and case plan for victim survivors including managing high risk and complex needs
· Facilitate financial independence and access brokerage as required
· Work in partnership with families to develop and regularly review individual case and safety plans, ensuring clients are actively engaged in all decision making and planning
· Participate in meetings as required, including team meetings and care team meetings
· Provide secondary consultation and advocacy on the client’s behalf to link In with other relevant supports
· Participate in the duty and crisis response roster
· Prepare reports and other written documentation such as minutes, housing and funding applications, correspondence etc to meet professional standards
· Perform other duties as required
Qualifications and Experience
· Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential
· Demonstrated capacity to provide outreach case management including the ability to carry out comprehensive risk and needs assessments and respond appropriately
· Experience working in the family violence sector
· Experience working in a fast-paced family violence program is highly desirable
· Experience working with high-risk clients is highly desirable
· Demonstrated experience working with women and children presenting with complex needs and behaviours (e.g. trauma, substance abuse, mental health, parenting issues, disability) and/or from Culturally and Linguistically Diverse (CALD) or indigenous backgrounds
· Demonstrated knowledge of the impacts of family violence and the capacity to apply appropriate theoretical frameworks to practice
· Demonstrated success in maintaining external networks and collaborative relationships with professionals both internal and external
· Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting
· Demonstrated success working as part of an effective and productive team, along with the ability to be self-directed
· Experience working with in a high security refuge environment is desirable
· Ability to apply protective behaviours techniques which reduce children’s vulnerability
· Demonstrated commitment to personal professional development including knowledge of the Royal Commission into Family Violence Recommendations and the broader impact of the current reforms on the family violence sector
· A current Full Australian Driver’s License
· A satisfactory Police Check
· A current Employee Working with Children’s Check (WWCC)
· You may be required to obtain particular vaccines or immunisaiton to perform the inherit requirements of this position. This includes but is not limited to the COVID-19 vaccine/immunisaiton
Other jobs at Good Shepherd
Why Good Shepherd?
Development & Learning Opportunities
Paid Parental Leave
Paid Study Leave
Long Service Leave
Flexible Working Arrangements
How to Apply
To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to firstname.lastname@example.org. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Please apply as soon as possible, applications are considered as they are received.