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The Family Violence After Hours Response Worker is an integral member of the family violence team and delivers high quality face to face crisis responses to women and her children who are experiencing family violence across the Bayside Peninsula Region. The responses will be to locations within the region and may include motels, police stations, hospitals or other locations.

The role contributes extensive knowledge and understanding of family violence to crisis responses delivering valued services and outcomes during evenings, weekends and public holidays on an individually negotiated basis and in response to service needs.

The position provides client-centred casework, utilising the Multi-Agency Risk Assessment and Management Framework (MARAM) and a comprehensive risk and needs assessment of women and children through trauma informed, systems and developmental frameworks and provide safety planning, material aid and emotional support bringing about outcomes which promote safety and service access for immediate needs.

The Family Violence After Hours Response Worker will complete duties ranging from completing a Comprehensive risk assessment and safety planning to providing material aid and emotional support. This role also involves ensuring that case notes are completed on times and all administrative tasks linked with the program are completed as required.



  • Deliver service aligned with team operational plan and Good Shepherd’s strategic plan
  • Contribute to development of team plan
  • Demonstrate understanding of social justice and community capability building concepts


  • Demonstrate commitment to own learning and development
  • Contribute to development of a high-performance team through demonstration of capabilities outlined in Good Shepherd’s leadership capability framework
  • Participate actively in regular formal supervision
  • Share knowledge and practice insights with colleagues
  • Take responsibility for own wellbeing


  • Deliver best practice service to clients in line with agreed goals/contribution
  • Seek feedback from client/stakeholders/peers in order to reflect and improve on service support for own
  • practice
  • Maintain a client-centred approach to service delivery at all times

Service Delivery and Operations

  • Deliver all services in line with service standards and program procedures
  • Maintain accurate data, information and reporting at all times
  • Maintain agreed service level agreements
  • Provide timely reporting in line with department requirements
  • Other duties as reasonably required


  • Liaise effectively with referral network
  • Work collaboratively with other service providers to deliver valued outcomes for clients
  • Develop constructive, collaborative relationships with other Good Shepherd team members and departments


  • Demonstrate behaviour consistent with Good Shepherd mission, values, behaviours and policies at all times
  • Maintain agreed quality standards
  • Maintain OH&S standards at all times

Qualifications and Experience

  • Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential
  • Experience working with cohorts of the community who experience multiple forms of discrimination and disadvantage (e.g. Aboriginal and Torres Strait Islander communities; people from culturally and linguistically diverse communities; people with disability; people from LGBTI communities).
  • Experience working in the family violence sector as per the minimum qualifications to work in the family violence sector as from the 1st of July 2021.
  • Experience working in a fast-paced family violence program is highly desirable
  • Demonstrated experience using MARAM to assess risk, needs and protective factors of women and children, safety planning and determining appropriate referral pathways
  • Demonstrated ability to apply a trauma framework to the various presentations of women and children experiencing trauma
  • Demonstrated experience working with women and children presenting with complex needs and behaviours (e.g. trauma, substance abuse, mental health, parenting issues, disability) and/or from CALD or indigenous backgrounds and/or LGBTIQA+ communities.
  • Demonstrated knowledge of the impacts of family violence and the capacity to apply appropriate theoretical frameworks to practice
  • Demonstrated success in maintaining external networks and collaborative relationships with professionals both internal and external
  • Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting
  • Flexibility and availability to deliver the after-hours service during evenings throughout the week, weekends and public holidays
  • Demonstrated success working as part of an effective and productive team, along with the ability to be self-directed
  • Demonstrated commitment to personal professional development including knowledge of the Royal Commission into Family Violence Recommendations and the broader impact of the current reforms on the family violence sector
  • A satisfactory Police Check
  • A current Working with Children’s Check (WWCC)
  • A current Full Australian Drivers Licence

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.