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  • Full Time, ongoing position
  • Work from home and in co-located workplaces in Melbourne or Sydney
  • Flexible working hours between 7am-7pm to support the delivery of this national program
  • $84,434.84 + super & generous salary packaging benefits available


The Financial Independence Hub (FIH) is co-designed by people with lived experience of domestic and family violence (DFV). It is a national, innovative program developed by Good Shepherd in collaboration with The Commonwealth Bank of Australia. The FIH supports people who are post-crisis who have experienced financial abuse as a result of DFV by an intimate partner.  

The Financial Independence Hub Coordinator is the central point of contact for participants and stakeholders involved in the program. This role significantly contributes to the effective and client centered running of the hub. The Hub Coordinator ensures participants are informed about the program and assesses with the participant the appropriate pathway including intake, assessment, coach allocation and referral pathways. The Coordinator supports participants throughout their engagement in the Hub including warm referrals, research, budgeting and service navigation aligned with the Financial Independence goals identified through Financial Coaching.  

Applications close at midday on Wednesday, 23 June 2021 and interviews will be held on Tuesday 29 June 2021.


  • Receive and respond to phone, email and face to face (where feasible) enquiries from participants and referral agencies. Accurately describe the program and assess a person’s eligibility for the Hub and other referral pathways in the broader service system.
  • Use participant-directed practices that show respect for the expertise of people with lived experience of financial abuse. Demonstrate strategies to empower and support the person to discuss their goals and challenges and only require them to share their story if they elect to.
  • Deliver services in a modality that meets the needs of the participant including by phone, video or in person (where feasible) and engaging services such as translators.
  • Understand trauma; be able to lead a conversation through a trauma informed lens and have empathy for the challenges faced by people who have experienced family violence.
  • Be able to recognise financial risk factors, prioritise and facilitate referrals to other services such as financial counselling.
  • In collaboration with the participant, make decisions about the pathway of support and determine whether the person is ready to engage in coaching, requires support from the Coordinator or would benefit from another service.
  • Match and allocate participants to a Financial Coach, considering the participants needs and availability with the coaches skill set and capacity. Arrange the initial coaching sessions and support subsequent sessions by providing reminders and a point of contact for participants.
  • Provide ongoing support to hub participants through the provision of support tasks that facilitate the participant taking action to achieve their financial roadmap goals; including developing budgets, warm referrals, research, advocacy and system and service navigation.
  • Assist participants with applying for the Financial Independence Hub no interest loan product including the loan origination system and to share information as appropriate.

Please download the position description to view a full list of responsibilities.



Qualifications and Experience

To be considered for this position, you will have:

  • A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
  • Experience in responding to phone, email and face to face enquiries, intake and assessment
  • Experience and understanding of domestic and family violence including financial abuse – people with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply
  • Experience in the application of trauma informed practice
  • Experience navigating complex service systems, identifying suitable referral pathways and facilitating warm referrals that align with participant goals.
  • Experience working with diverse groups and cultures and understanding intersectionality
  • Experience in community services, financial capability, financial counselling or similar
  • A current Working with Children Check
  • Successful National Police Check (International if worked overseas in last 5 years)

Position Description

get_app Download

Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.