Client Service
The Microfinance Learning & Development Coordinator will actively engage with providers to build provider capacity and will focus on developing and delivering training programs primarily across SA/NT. In addition, this role will support the national training program, to upskill both the community sector workers and the clients in terms of financial literacy, resilience and capability.
- Managing relationships and programs of work with insurance partners
- Seeking opportunities for growth in insurance partnerships
- Providing input to insurance advocacy
The Strength-to-Strength Program is a client-centred trauma informed therapeutic response for children and their mothers who are victim survivors of family violence, which includes therapeutic services delivered via outreach and through centre-based sessions.
The interventions target children and their mothers from diverse populations, with the aim of strengthening therapeutic responses and Improving outcomes while building evidence about effective practice approaches for responding to victim survivors.
The Personal Safety Initiative (PSI) aims to assist victim survivors leaving family violence to remain in their homes with additional safety measures. This is a statewide initiative that enables consistent access to safety and security responses for victim survivors across Victoria. PSI forms a key part of the Victorian Government’s response to and focus on family violence. The PSI coordinator will provide high-quality consultation to case managers considering a PSI response for their clients. This role will review safety audits and provide recommendations for safety measures based on the risk assessment and risk management plan in place for the victim survivor.
The Specialist Family Violence Case Manager supports women and young people who have experienced family violence and entered refuge, crisis accommodation, Transitional Housing Models (THM's) and Good Shepherd properties. The Case manager delivers high quality client-centered short term intensive case management, as part of an integrated team response, working closely with the therapeutic practitioners and support workers to address identified goals.