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  • Join a true values based organisation empowering the lives of women, children & families
  • Enjoy flexibility – Hybrid work from home & our modern offices
  • Full time contract until June 2024
  • $104,926 + super, generous salary packaging benefits (up to $18,000/year tax – free) & gifted leave


The Client Experience (CX) Designer will support the design function to ensure client voice and experience informs program and services using human-centred design and participatory co-design methodologies.  The CX Designer will also support the organisation to deliver client engagement activities.

Applications close at midday on Monday, 04 July 2022.


Key responsibilities include, but not limited to:

·        Provide effective and efficient delivery of design projects

·        Assist in delivery of pipeline of work

·        Provide best-practice evidence-based advice to key internal and external stakeholders based on appropriate methodologies including human-centred design, qualitative and quantitative research, and client-centred program design

·        Facilitate human-centred or participatory product, service, program design processes for internal and external stakeholders

·        Support the Head of Research and Advisory in meeting project deliverables to a high standard

·        Foster a culture of continuous improvement, learning and feedback ensuring that learnings are integrated into programs and good practice is identified and shared

·        Undertake business development activities as needed

Qualifications and Experience

To be successful in this position, you will have:

  • Formal tertiary qualifications in relevant field. Qualification in HCD course/degree will be highly valued.
  • Previous experience working as a CX designer or undertaking equivalent work with a track record of delivering human centred design projects.  Working within or consulting to the community sector, a peak body, government department or statutory authority will be highly valued.
  • Strong facilitation and client/community engagement experience across a broad range of projects and approaches. 
  • Proven analytical skills, including demonstrated ability to develop evidence-based advice.
  • Project management and relationship management experience providing high-quality project delivery within resource and time constraints; experience consulting to a range of stakeholders across multiple sectors, will be highly regarded.


You will need to provide evidence of full Covid-19 vaccination, or medical exemption.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory reference checks, a current Employment Working with Children Check, National Police Check (International Police Check if resided overseas in the last 10 years) and proof of the right to work in Australia.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Position Description

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Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

How to Apply

To apply please review the hyperlinked position description and submit a short covering letter outlining your relevant skills and experience along with your CV to recruitment@goodshep.org.au. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.