Useful contacts

New South Wales

Family and Community Services (FACS) – Aging, Disability and Home Care
Phone: (02) 9377 6000
Email: facsinfo@facs.nsw.gov.au
Street address: 219-241 Cleveland Street, Redfern NSW 2016
Postal address: Locked Bag 10, Strawberry Hills NSW 2012

Enquiries, feedback and complaints
Email: servicembx@facs.nsw.gov.au
Web: https://www.adhc.nsw.gov.au/contact_us/make_a_comment,_enquiry,_complaint_or_compliment

Hearing impaired

If you are deaf, have a hearing impairment or speech impairment, please choose a phone number from the services below (eg Home Care - Sydney Metropolitan) and contact FACS through the National Relay Service.
 TTY users phone 133 677 then ask for the phone number for the service you want
 Speak and Listen users phone 1300 555 727 then ask for the phone number for the service you want
 Internet relay users connect to the NRS then input the phone number for the service you want

Ombudsman NSW
Phone: (02) 9286 1000 or Toll free (outside Sydney metro): 1800 451 524
Web: https://www.ombo.nsw.gov.au/

Disability Services
Web: https://www.ombo.nsw.gov.au/what-we-do/our-work/community-and-disability-services/disability-services
Information and Privacy Commission (NSW)
Phone: 1800 472 679
Web: http://www.ipc.nsw.gov.au/#

Health Care Complaints Commission
Web: http://www.hccc.nsw.gov.au/

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Anti-Discrimination Board of NSW
Phone: (02) 9268 5544 or Toll free 1800 670 812 (for regional NSW only)
Web: http://www.antidiscrimination.justice.nsw.gov.au/

The Advocate for Children and Young People
Phone: (02) 9286 7231
Web: http://www.acyp.nsw.gov.au/about

Victoria

Department of Health and Human Services’ Complaints Unit
Phone: 1300 884 706 (cost of a local call)
Fax: 9096 9218
Email: complaints.reception@dhs.vic.gov.au
Postal address: Complaints Integrity and Privacy Unit (CIPu), GPO Box 4057, Melbourne, Victoria 3001
Web: www.dhs.vic.gov.au/for-individuals/your-rights/feedback-and-complaints

If you require an interpreter please contact the Victorian Interpreting and Translating Services phone (03) 9280 1955.

Disability Services Commissioner
Phone: 1800 677 342
Email: complaints@odsc.vic.gov.au

Health Services Commissioner
Phone: 1300 582 113
Email: hsc@health.vic.gov.au

Ombudsman Victoria
Phone: (03) 9613 6222
Email: ombudvic@ombudsman.vic.gov.au

Commissioner for Privacy and Data Protection
Phone: 1300 666 444
Email: enquiries@cpdp.vic.gov.au

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Victorian Equal Opportunity and Human Rights Commissioner
Phone: 1300 292 153
Email: complaints@veohrc.vic.gov.au

Commissioner for Children and Young People
Phone: 1300 782 978
Email: childsafe@ccyp.vic.gov.au